Position Description  Support service contract sales, including reaching out to business partners, quoting, and finalizing sales  Processing claims from third-party service providers, including invoice review, payment and PO generation  Maintain the highest level of customer service and quality  Make outbound calls to customers for the purpose of:

 Promoting the sales of Service Solutions and Preventive Maintenance  Management and processing of sales orders, quote administration and all necessary customer follow-up regarding orders and/or quotes received via email and phone.  Maintaining customer portals, assisting accounts receivable, setting up new customer and end user accounts, and assisting with returns.

 Adherence to Miele’s core principles, professional appearance and conduct standards.

Responsibilities  Administrative support for the Skilled business, including contract sales, quotes, shipping details and customer support

 Data management for customers





 Coordinate machine requests for Professional orders

 Assure the appropriate input and processing of all necessary orders for Professional

 Collect all credit information and contact information for receivables.

 Assure the appropriate pricing of quotes

 Follow up where necessary with customers/sales/service representatives when related to orders or quotes

 Provide administrative support for Field Sales and Finance teams (assist with billing and credit line)

 Work with other departments, Logistics, and Warehousing as necessary to ensure order fulfillment  Assist with projects for all lines within the Professional Department

 Interact professionally with customers on the phone, email, etc. as necessary

 Other duties as assigned $65000 to $75000

📌 Professional Busines Support Specialists (Vaughan)
🏢 Miele
📍 Vaughan