Asset Maintenance Pros is a leading provider of modern student and young skilled housing in Waterloo, Ontario. Our architecturally striking communities are designed to deliver an elevated rental experience through premium accommodations, exceptional customer service, and operational excellence.

Located in the heart of Waterloo’s university and technology sectors, our communities support rapid-paced lifestyles while fostering safe, welcoming, and professionally managed environments residents are proud to call home.

Position Overview The Property Management Administrator serves as the front line of resident services and operational support across a portfolio of multi-residential properties. This role acts as a key liaison between residents, Property Management, Leasing, Operations, and maintenance vendors to ensure a seamless resident experience while supporting building operations, turnover execution, quality assurance, and administrative functions. The successful candidate will possess strong customer service skills, a working knowledge of residential tenancy practices and the Ontario Landlord and Tenant framework, and the ability to effectively manage resident inquiries, maintenance coordination, inspections, and move-in and move-out processes.

This position is ideal for an individual who enjoys balancing customer service, administration, operational coordination, and property management responsibilities in a fast-paced environment.

Primary Responsibilities

Resident Experience & Customer Service

Serve as the primary point of contact for resident inquiries, concerns, and service requests

Provide guidance regarding building procedures, resident responsibilities, notices, maintenance processes, tenant portals, and property services





Respond to phone, email, and in-person inquiries in a professional and timely manner

Maintain accurate records of all resident interactions within company systems

Support positive resident relations through proactive communication and follow-up

Escalate concerns appropriately while ensuring timely resolution

Property Administration & Housing Support

Support lease administration, notices, move-ins, move-outs, assignments, and resident documentation

Assist residents with account inquiries and interpretation of rental charges, payments, and ledger information

Maintain accurate resident files, operational records, and property documentation

Ensure compliance with company policies, procedures, and housing requirements

Support administrative functions related to occupancy, turnover, and resident communication

Unit Turnover & Quality Assurance

Coordinate and monitor move-in and move-out activities

Conduct inspections of vacant and occupied units and common areas

Identify and document deficiencies requiring maintenance, cleaning, painting, or repair

Monitor unit readiness and turnover progress to ensure suites meet company standards

Perform quality assurance inspections prior to resident occupancy

Maintain turnover documentation and status tracking

Maintenance Coordination & Operational Support

Create, assign,



and track work orders through SnapInspect and internal systems

Coordinate maintenance requests and vendor scheduling

Follow up on outstanding repairs to ensure completion and resident satisfaction

Assist with contractor access and operational coordination

Conduct regular building walkthroughs and identify operational concerns requiring attention

Reporting & Systems Management

Maintain accurate data within property management and inspection platforms

Update resident records, inspection reports, work order statuses, and turnover tracking tools

Prepare reports and documentation for Property Management and Operations teams

Support process improvements and operational initiatives as required

Minimum 2–4 years of experience in residential property management, student housing, multi-residential administration, or a related field

Working knowledge of Ontario residential tenancy practices and Landlord and Tenant Board processes

Experience interpreting resident accounts, ledgers, rental charges, and payment histories

Strong customer service and conflict resolution skills

Experience coordinating maintenance requests, inspections, and turnover activities

Excellent communication, organizational, and multitasking abilities

Intermediate proficiency with Microsoft Office Suite

Experience with Yardi Voyager, SnapInspect, CRM platforms, or similar property management systems is considered an asset

Student housing experience is strongly preferred

Ability to work both in-office and onsite throughout a residential portfolio

Comprehensive Health and Dental plan

RRSP Matching

Continuous Learning Program

Career advancement opportunities

Employee Assistance Program

📌 Property Management Site Administrator (Waterloo)
🏢 Asset Maintenance Pros
📍 Waterloo