OverviewDate Posted:01/14/2026Req ID:46626Faculty/Division:Temerty Faculty of MedicineDepartment:Office of the Associate Dean, MD ProgramCampus:St. George (Downtown Toronto)Position Number:00058937Existing Vacancy:YesDescription:About us:Home to over 40 departments and institutes, the University of Toronto's Temerty Faculty of Medicine lies at the heart of the Toronto Academic Health Science Network and is a global leader in ground-breaking research and education, spanning clinical medicine, basic science and the rehabilitation sciences sectors.Your opportunity:The MD Program trains the next generation of doctors by delivering a comprehensive learning experience to our students. We have been at the forefront of medical education innovation and scholarship, as well as life-changing health research and innovation, since we were established in 1843. Thanks to the contributions made by our faculty and staff, we are consistently recognized as the top, fully accredited medical school in Canada and among the best in the world.In collaboration with Postgraduate Medical Education (PGME) and MedIT, we are undergoing a transformation in Medical Education Information Technology to support a high quality teaching and learning environment. This major project has a two-year implementation horizon and will result in an integrated Learner Management System for both the MD Program and PGME. As a Systems Support Specialist, you will play a central role in analyzing complex data that requires great precision and attention to many details. Advising on data structure designs. Working closely with stakeholders, you will gather user feedback, and contribute to the continuous improvement of system functionality and reliability. In this role, you will also support configuration, coordinate training, participate in testing activities, document user requirements, and support effective knowledge transfer across the organization.ResponsibilitiesAdministering and supporting web-based applications and online systems, including probing for information from end-users to identify problems and capture needsTraining end-users on procedures and the use of supported IT systems,



and training staff on recent system featuresTesting and advising on potential improvement to IT systems to ensure changes and customizations meet end-users' needsConducting detailed data analysis and generating reports to inform management decision-makingDeveloping, editing, and maintaining Standard Operating Procedures for IT servicesConducting needs assessments to determine end-user technical requirements and providing consultative advice on IT issuesEssential QualificationsBachelor's Degree or acceptable combination of equivalent experienceMinimum four years of experience in system and/or application supportExperience delivering training sessions in different settings (classroom, one-on-one, videoconference) and developing training materialsExperience developing Standard Operating Procedures and drafting technical documentation for project plansDemonstrated experience in assessing needs in relation to the development of business systemsExperience with implementing change management strategiesExperience with complex data analysis and reportingAdvanced proficiency with PowerBi or Tableau, MS Office (including the use of pivot tables)Strong communication (oral and written) and strong inquiry skills; excellent presentation and listening skills, empathy, and patienceAbility to communicate effectively with non-technical usersStrong interpersonal skills, highly collaborative, having the ability to work independently and as part of a teamDemonstrated ability to take initiative and work independentlyAbility to meet deadlines and work effectively under pressure or with competing prioritiesAbility and inclination to keep one’s technical skills up-to-date and relevantStrong analytical, systems thinking, and problem-solving skillsCommitment and respect for confidentialityAssets (Nonessential)Experience working in medical educationFamiliarity with learning management systems such as Medical Student Information System (MedSIS), Repository of Student Information (ROSI), or other comparable systemsTo be successful in this role you will beCommunicatorInsightfulPatientProblem solverTeam playerThis is a term position,



scheduled to end in December 2027.Closing Date:01/28/2026, 11:59PM ETEmployee Group:USWAppointment Type:Budget - TermSchedule:Full-TimePay Scale:USW Pay Band 12 -- $81,312 with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.Job Category:Administrative / ManagerialRecruiter:Sharon HungLived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. This diversity statement is provided for context in the job posting; responses may be requested as part of the application process. The University of Toronto reserves the right to collect diversity information for institutional planning purposes.Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact the office at the email address provided above.#J-18808-Ljbffr

📌 Systems Support Specialist - C$81,312 - C$103,986 A Year (Toronto)
🏢 University of Toronto
📍 Toronto