BrokerLink is seeking a WFM Analyst to join our growing team. You will monitor service levels, optimize schedules, and build daily operation reports to support timely decisions.
The role requires a university degree or college diploma and 1–3 years in workforce planning, with solid Excel skills and familiarity with Nice-WFM, Verrint, Cisco and Avaya. Bilingual French and English is essential to interact across Canada.