Elevate customer experiences with Epiroc as a Customer Care Expert! This onsite position focuses on parts support, customer communication, and inventory management.
As a Customer Care Representative for a key account at Epiroc, you will play an essential role in providing commercial and technical parts support within the Mining and Construction industry. You'll coordinate with various internal teams while managing customer inquiries, complaints, and fulfillment activities. A customer-centric mindset is crucial as you aim to resolve issues, enhance relationships, and ensure continuous operational efficiency.
Key Responsibilities:
• Provide technical support for parts and inventory inquiries
• Serve as the main contact between customers and internal teams




• Manage requests for quotes and sales administration
• Investigate pricing discrepancies and delivery issues
• Conduct warehouse operations and ensure inventory accuracy
Requirements:
• High school diploma; post-secondary preferred
• 5-10 years’ customer service experience in related industries
• Minimum 5 years' experience in heavy equipment focus
• Parts Technician Red Seal Certification preferred
• Valid forklift certification or willingness to obtain
Drive solutions in customer service and inventory management while growing your career at Epiroc.
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📌 Customer Care Expert at Epiroc (Timmins)
🏢 Epiroc
📍 Timmins