Location: Located in Quebec, Canada (Job 100% Remote)

Preferred Schedule: 1:00 PM to 9:00 PM Eastern Time (ET)

Employment Type: Permanent, Full-Time

Languages Required: Advanced written and spoken English is required for this position due to the nature of the role, which involves daily communications with English-speaking policyholders, insurance carriers, and partners located across Canada. French language skills are considered an asset.

Compensation: Base salary plus performance-based incentive compensation pursuant to the Company's bonus program.

About

Sinistar

Sinistar is a Canadian technology company whose mission is to simplify temporary relocation during times of loss. In practical terms, you will seek temporary housing for displaced insurance policyholders and their families who must leave their homes due to events such as fires, water damage, and other insured losses. Through our platform, we work closely with insurance carriers, adjusters, and hosts to provide a quick, human-centered, and efficient solution. Job Overview

We are looking for an organized, resourceful, and results-driven individual to manage relocation files from start to finish. You will be responsible for coordinating every stage of the relocation process, including:

Communicating with displaced families

Collaborating with insurance carriers and claims adjusters

Ensuring thorough follow-up throughout the duration of each stay This is a energetic role where no two days are the same. We are seeking someone who enjoys solving problems, taking initiative,



and moving things forward quickly while delivering a professional and compassionate client experience. Key Responsibilities

Manage multiple relocation files simultaneously

Serve as the primary point of contact for families and insurance partners

Source and coordinate temporary housing solutions tailored to client needs

Maintain clear, compassionate, and effective communication

Anticipate and resolve issues proactively

Collaborate with the team to continuously improve processes and service delivery Qualifications

3+ years of experience in coordination, customer service, insurance, account management, or a related field

Excellent verbal and written communication skills

Ability to manage multiple priorities in a fast-paced environment

Strong organizational skills and a high degree of autonomy

Strong business acumen

Solution-oriented and results-driven mindset

Comfortable working toward performance objectives

Ability to remain calm and effective under pressure

Experience in insurance, hospitality, logistics, or customer service is considered a strong asset What We Offer

100% remote work

Competitive salary with performance-based bonuses

Dynamic and collaborative work environment

Opportunity to join a rapidly growing technology company

Meaningful work that directly impacts families facing difficult circumstances An ambitious, supportive, and solutions-oriented team As a tech-forward company, we leverage AI tools to enhance our recruitment process, while ensuring all hiring decisions remain human-led. By applying to this job, you are confirming that you have read and agree to the terms of our Privacy Policy.

📌 Relocation Coordinator | Remote (Quebec City)
🏢 Sinistar
📍 Quebec City