A career as a Senior Transformation Advisor on the Transformation team at the Customer experience Centre (CEC) at National Bank means acting as a strategic leader in the transformation, with a particular focus on leveraging AI and emerging technologies to generate organisational value. Lead major transformation initiatives, including designing and delivering AI-based solutions. Define and deliver the strategic vision for the transformation of contact centres by integrating automation, AI and SaaS solutions.

Lead and influence senior stakeholders (business lines, it, executives) in prioritising and implementing initiatives. Be responsible for delivering transformation and AI projects from end to end, including framing, execution and adoption. Coach and guide teams on best practises in AI transformation, innovation and exploitation.

Ensure rigourous governance of initiatives (monitoring of advantages, risks, dependencies). The CEC Transformation team is made up of experts who work agile, proactive and collaborative to transform contact centres, with a strong focus on integrating AI and advanced technologies. Proven experience in leadership in organisational transformation.

Significant experience delivering transformation projects and AI projects (e.g., Strong ability to influence and engage at an executive level.

Experience in managing complex programs and multidisciplinary environments. In-depth understanding of AI technologies, data and digital platforms.

Experience in change management and large-scale adoption. A career as a Senior Transformation Advisor on the Transformation team at the Customer experience Centre (CEC) at National Bank means acting as a strategic leader in the transformation, with a particular focus on leveraging AI and emerging technologies to generate organisational value. Lead major transformation initiatives, including designing and delivering AI-based solutions.





Define and deliver the strategic vision for the transformation of contact centres by integrating automation, AI and SaaS solutions. Lead and influence senior stakeholders (business lines, it, executives) in prioritising and implementing initiatives. Be responsible for delivering transformation and AI projects from end to end, including framing, execution and adoption.

Coach and guide teams on best practises in AI transformation, innovation and exploitation. Ensure rigourous governance of initiatives (monitoring of benefits, risks, dependencies). The CEC Transformation team is made up of experts who work agile, proactive and collaborative to transform contact centres, with a strong focus on integrating AI and advanced technologies.

Proven experience in leadership in organisational transformation. Significant experience delivering transformation projects and AI projects (e.g., Strong ability to influence and engage at an executive level.

Experience in managing complex programs and multidisciplinary environments. In-depth understanding of AI technologies, data and digital platforms.

Experience in change management and large-scale adoption.

Languages: French, English Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Change

Communications, Influencing, Stakeholder Management, Strategic Leadership, Transformational Change Flexible group insurance Generous pension plan Employee and family assistance program Involvement in community initiatives Virtual sleep clinic Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments.

📌 Remote Advisor (Montreal)
🏢 National Bank of Canada
📍 Montreal