Become a key player in supporting clients as a Remote Client Services Analyst with QHR. Utilize your problem-solving skills to assist clients via phone and email for better healthcare outcomes. QHR is seeking a motivated and self-driven Client Services Analyst to provide essential remote application support.
This role encompasses addressing client inquiries on software licensing, user management, and routing other queries effectively. Expect opportunities to participate in after-hours support rotations while contributing to the department's success and client satisfaction. Key Responsibilities:
- Provide remote application support via email and phone
- Address inquiries regarding sales opportunities and user management
- Monitor and manage case volumes effectively
- Conduct training for recent staff and clients as needed
- Uphold service levels during scheduled support rotations Requirements:
- Intermediate computing and customer service skills
- Experience in a fast-paced service-oriented role
- Completion of MOA or MDOA program is an asset
- Minimum typing speed of 40 words per minute
- Availability for varied shifts during operating hours Bring your expertise in client support and technical skills to QHR’s mission in healthcare.