- Monitor and support VMware ESXi hosts, vCenter Server, and vSphere environments.
- Create, modify, and decommission virtual machines based on operational and business requirements.
- Execute VM migrations (vMotion and Storage vMotion) and host migrations during maintenance activities.
- Assist in cluster maintenance activities, resource optimization, and capacity management.

Monitoring and Alert Management

- Investigate and remediate vROps alerts related to performance, resource utilization, availability, and capacity.
- Identify recurring alerts and participate in preventive maintenance activities.
- Escalate complex issues to senior infrastructure teams when required.

Incident and Ticket Management

- Manage and resolve incidents and service requests using BMC Remedy.
- Support Incident, Problem, and Change Management processes.

Production Support & Day SPOC Responsibilities

- Act as the primary Day SPOC for VMware and infrastructure-related production incidents.




- Participate in Major Incident bridges and coordinate with application, server, network, storage, and vendor teams.
- Assist with Root Cause Analysis (RCA) activities and implementation of corrective actions.

Hardware and Vendor Management

- Identify and troubleshoot hardware-related issues affecting VMware hosts.
- Coordinate hardware replacement and break-fix activities with hardware vendors such as HPE.
- Create and manage vendor support cases and track issues through resolution.
- Schedule and support maintenance windows related to hardware repairs and replacements.

On-Call Support

- Participate in a 24x7 on-call support rotation.
- Respond to critical production incidents, alerts, and outages outside business hours.
- Perform emergency troubleshooting and coordinate escalations as required.

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📌 Sr Technical Lead (Support & Operations) (Brampton)
🏢 HCLTech
📍 Brampton