Support enterprise clients with Parloa AMP as a German-speaking Integration Engineer. Focus on seamless integration with CRM and telephony systems while working in a remote model.
We are seeking an experienced Integration Engineer fluent in German to enhance voice-agent platform integrations. You'll be pivotal in connecting Parloa AMP with CRM/ticketing systems, ensuring optimal call routing, ticket creation, and customer identification. Familiarity with REST APIs, VoIP technologies, and CRM platforms is essential for this role.
Key Responsibilities:
• Design and maintain integrations with REST APIs
• Implement caller identification and automated ticket creation
• Configure call routing and trunk connectivity
• Troubleshoot issues using API logs and monitoring tools
• Collaborate with stakeholders throughout deployments
Requirements:
• Robust experience with REST API and JSON integrations
• Knowledge of OAuth 2.0 and webhook technologies
• Understanding of SIP and VoIP technologies
• Experience with CRM platforms like Salesforce
• Proficiency in backend development using Node.js
Leverage your expertise in integrations and CRM systems with Parloa AMP to drive exceptional client experiences.
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