Become a Remote Help Desk Support Specialist at Jefferson Theododore Lawn Care, providing excellent technical assistance to users. Use your solid troubleshooting skills to ensure a seamless support experience. In this full-time remote role, you'll assist users with diverse technical issues, from hardware to software concerns. A strong communicator, you'll log tickets and escalate complex challenges while keeping users informed throughout the support process. Key Responsibilities:

- Provide remote support via phone, email, and chat
- Troubleshoot hardware, software, and network issues
- Log and track support tickets in the system
- Perform password resets and account access support
- Document solutions and improve the knowledge base Requirements:
- 1+ years in help desk or technical support
- Strong knowledge of Windows/macOS systems
- Experience with remote support tools
- Basic networking knowledge (TCP/IP, VPNs)
- Excellent communication and problem-solving skills Leverage your tech skills and contribute to a supportive team at Jefferson Theododore Lawn Care.

📌 Remote Help Desk Support Specialist Needed (Ottawa)
🏢 Jefferson Theododore Lawn Care
📍 Ottawa