Job Description

WHAT IS THE OPPORTUNITY? The Enterprise Chief Controls Office (ECCO) is a centralized first line of defense group (1LOD) with the goal of embedding a culture of risk ownership and operational excellence by elevating the control environment and driving consistency and quality of risk practices to minimize loss and regulatory sanction, drive cost efficiencies, and accelerate execution to enable growth. The Operational Resilience and Business Continuity Management (BCM) team provide leadership in designing and implementing strategic vision, long-term operational model, roadmap and program governance across our platforms in the 1LOD. Working in partnership with platform and business unit Operational Resilience, BCM and Incident Management teams, this central team drives an enterprise-wide strategy to strengthen first line capabilities by driving consistent risk and control practices, embedding resilience into the way we lead, operate and respond to disruption while enabling critical business outcomes. The team is integral in evolving the operating model, governance, and relationship to other resilience risk areas, serving as a single first-line voice to unify, standardize and elevate Resilience capabilities in alignment with ECCO's mandate to embed risk ownership and operational excellence across the organization.

We are seeking an Associate Director of Operational Resilience & BCM Strategy to support the development and execution of RBC's multi-year operational resilience and BCM strategic program. In this role, you will work closely with senior leadership to drive enterprise-wide maturity progression across BCM and Operational Resilience capabilities, establish strategic milestones, and embed industry best practices. You will collaborate across business platforms and functions to align strategic priorities, research emerging resilience trends, and support stakeholder engagement on program initiatives. This is an excellent opportunity to shape RBC's long-term resilience strategy while developing expertise in enterprise transformation and strategic program management.

WHAT WILL YOU DO?

Support development and execution of the multi-year operational resilience and BCM strategic program roadmap across enterprise platforms

Assist in establishing program governance structures,



milestones, and maturity models aligned with regulatory and business objectives

Track and report on program progress and maturity progression across assigned platforms and business units

Research and evaluate emerging industry best practices in operational resilience and BCM

Support participation in industry platforms and professional organizations to inform program enhancements

Collaborate with platforms, business functions, and Operational Resilience & BCM teams to support strategic program execution and stakeholder alignment

Support communication of resilience strategy, maturity progression, and program outcomes to senior management and key stakeholders

Identify and recommend strategic adjustments to address emerging operational risks and evolving business priorities

WHAT DO YOU NEED TO SUCCEED? Must have:

10-12 years of experience in Operational Resilience, Business Continuity Management, or Non-Financial Risk within large, complex financial institutions, with demonstrated experience supporting transformation and strategic uplift initiatives

Proven capability in designing and implementing enterprise-wide resilience and BCM frameworks, including strategic roadmaps, maturity models, and transformation programs

Demonstrated experience researching and evaluating industry best practices and translating external benchmarks into organizational strategy

Strong understanding of global regulatory requirements related to BCM, Operational Resilience, disaster recovery, and incident management

Excellent written and verbal communication skills with the ability to articulate strategic concepts to senior management and cross-functional partners

Strong analytical skills with experience tracking metrics, measuring maturity progression, and reporting on strategic program outcomes

Nice-to-have

MBA, FRM, CFA, CBCI, DRI International





Experience establishing enterprise monitoring, reporting, and metrics frameworks for BCM outcomes and compliance

Proven ability to work effectively with cross-functional and cross-platform teams on BCM initiatives

Familiarity with BCM tools, platforms, and technology solutions that enhance execution and reporting

What’s in it for you?

A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation

Leaders who support your development through coaching and mentoring opportunities

The ability to make a lasting impact and drive organizational resilience across one of Canada's leading financial institutions

Work in a dynamic, collaborative, and high-performing team within the Enterprise Chief Controls Office

Opportunities to influence strategic decisions at the enterprise level

Flexible work/life balance options and a progressive, inclusive workplace culture

Job Skills Business Process Design, Decision Making, Financial Risk Management (FRM), Operational Risks, Risk Control, Risk Management, Teamwork

Additional Job Details Address

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

CHIEF LEGAL & ADMIN OFFICE GRP

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-07-27

Application Deadline

2026-08-03

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and prospect for all.

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📌 Associate Director, Operational Resilience & BCM- Strategy (Toronto)
🏢 RBC
📍 Toronto