Lead AI transformation in support at Ingram Micro as a Senior Principal Product Manager. Define and execute strategies in Unified Support on a global scale.
As a key figure in Ingram Micro's AI initiatives, you will leverage your extensive knowledge of enterprise SaaS and customer experience platforms. This role requires a strategic thinker who can marry AI efficiency with exceptional user experiences, shaping a recent foundation for global support operations. Collaborate across departments to implement state-of-the-art support solutions.
Key Responsibilities: • Lead and define Unified Support's global product strategy • Drive initiatives for AI transformation in support • Automate and orchestrate workflows across operations • Work closely with Engineering and AI/ML teams • Build cohesive support experiences for diverse users
Requirements: • Bachelor’s degree in computer science or Engineering • At least 8 years in Product Management • Experience in AI-driven support initiatives • Familiarity with major support platforms like Salesforce • Strong stakeholder management capabilities
Advance AI-enabled support experiences through powerful product leadership at Ingram Micro. #J-18808-Ljbffr
📌 Senior Product Leader for AI Support Strategy (Mississauga)
🏢 Ingram Micro
📍 Mississauga
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