JobOverview

TheReservationsCoordinatorisresponsibleformanaginghotelreservationswhileprovidingadministrativesupporttomaximizeoccupancy,revenue,andguestsatisfaction.Thispositionservesastheprimarycontactforindividualandgroupaccommodationinquiries,coordinatesbookings,maintainsreservationaccuracy,andsupportssalesinitiativesthroughclientcommunication,reporting,andadministrativefunctions.

WorkingcloselywiththeFrontDesk,Housekeeping,Maintenance,andFinancedepartments,theReservationsCoordinatorensuresaseamlessbookingexperiencefromtheinitialinquirythrougharrivalwhiledeliveringexceptionalcustomerservice.

DutiesandResponsibilities

Reservations

- Respondpromptlytoreservationinquiriesbyphone,email,andonlinechannels.
- Processindividual,corporate,group,sportsteam,tour,andweddingguestroomreservationsaccuratelyandefficiently.
- Provideinformationonroomtypes,rates,packages,hotelamenities,andlocalattractions.
- Quoteroomrateswithinapprovedpricingguidelinesandmaximizeoccupancythrougheffectiveroominventorymanagement.
- Createandmaintainroomblocksforgroupsandcoordinateroominglists.
- Modify,confirm,andcancelreservationswhileensuringallreservationdetailsareaccurate.
- Monitorroomavailabilityandcommunicatebookingtrendsandoccupancyforecaststomanagement.
- Coordinatespecialguestrequests,VIParrivals,accessibilityneeds,andotheraccommodationswithoperationaldepartments.
- Resolvereservationconcernsandguestinquiriespromptly,escalatingissueswhennecessary.

SalesSupport

- Assistwithrespondingtoaccommodationinquiriesandpreparingquotations,proposals,andagreements.
- Followupwithprospectiveandexistingclientstosecurebookingsandmaintainstrongcustomerrelationships.




- Supportbusinessdevelopmenteffortsbyassistingwithcorporateaccounts,groupbusiness,sportsteams,touroperators,andlocalorganizations.
- Maintainclientdatabases,accountrecords,andbookinghistoriesusingthehotel'spropertymanagementandCRMsystems.
- Preparedaily,weekly,andmonthlysalesandreservationsreports,includingoccupancy,bookingpace,andrevenuetracking.
- Conductmarketresearchtoidentifynewbusinessopportunitiesandmonitorcompetitorpricingandpromotions.
- Assistwithpromotionalmaterials,hotelfactsheets,andsalescollateral.
- Collaboratewiththehotel'smarketingorsocialmediarepresentativetopromotehotelpackagesandspecialoffers.

AdministrativeResponsibilities

- Answerincomingcallsandrespondtoguestandclientinquiriesprofessionally.
- Preparecorrespondence,reservationconfirmations,reports,andotherdepartmentaldocuments.
- Maintainorganizedelectronicandpaperfilingsystems.
- Scheduleappointmentsandmeetingsasrequired.
- Orderandmaintainofficesuppliesforthedepartment.
- Ensurereservationrecords,contracts,andclientinformationremainaccurateandconfidential.

Collaboration&Operations;

- WorkcloselywithFrontDesk,Housekeeping,Maintenance,andFinancetoensureguestroomsarepreparedandguestexpectationsaremet.
- Communicatearrivals,departures,roomblocks,specialrequests,andoperationalupdatestorelevantdepartments.




- Assistoperationaldepartmentswhenrequiredtosupportoverallhoteloperations.
- Promoteteamworkthrougheffectivecommunicationandcollaborationacrossalldepartments.
- Performotherdutiesasassigned.

Qualifications

- Diplomaorpost-secondaryeducationinHospitality,BusinessAdministration,Tourism,orarelatedfieldisconsideredanasset.
- Minimumof2–3yearsofexperienceinhotelreservations,frontdesk,hotelsalessupport,orhospitalityadministration.
- ExperienceusinghotelPropertyManagementSystems(PMS)andMicrosoftOfficeapplications.
- ExperiencewithCRMsoftwareisconsideredanasset.
- Excellentcustomerserviceandinterpersonalskills.
- Strongverbalandwrittencommunicationabilities.
- Excellentorganizationalandtimemanagementskillswithstrongattentiontodetail.
- Abilitytomultitaskandprioritizeinafast-pacedhospitalityenvironment.
- Professionaltelephoneetiquetteandproblem-solvingskills.
- Basicmathematicalandreportingskills.
- Abilitytoworkindependentlyandcollaborativelywithinasmallteam.
- Availabilitytoworkweekdays,weekends,holidays,andoccasionaleveningsasbusinessdemandsrequire.

Weareopentoallqualifiedcandidatesandencourageadiverserangeofapplicantstobringtheiruniqueperspectivestoourteam.Weareanequalopportunityemployer.IfyourequireanaccommodationfortheapplicationprocessinaccordancewiththeOntarioHumanRightsCodeandtheAccessibilityfor OntarianswithDisabilitiesAct,thealternateformatsforcontactingusareasfollows:

WedonotuseAIaspartoftherecruitmentprocess.

Thispostingisopenforanexistingvacancy.

Thankyoutoeveryonewhohasexpressedinterestinacareerwithus.Onlythoseselectedforaninterviewwillbecontacted.

📌 Reservations Coordinator | Ramada Plaza Niagara Falls
🏢 Owen Sound
📍 Niagara Falls