About Dialpad

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform powered by AI that understands every conversation in real time.

More than 70,000 companies worldwide rely on Dialpad to build stronger customer connections using real‑time, AI‑driven insights.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Your Role

As an Applied Scientist at Dialpad, you'll be a key driver within our AI team, conducting R&D; to power the next generation of autonomous voice agents. Your work will center on real‑time, multimodal systems that can listen, reason, and take action during live customer interactions. A major focus is advancing DialpadGPT, our proprietary LLM, specifically optimizing it to drive orchestrated agentic workflows and handle complex task execution. Collaboration with engineering, design, and product teams is essential.

What you’ll do

- Research and develop state‑of‑the‑art algorithms for autonomous voice agents, focusing on real‑time speech processing and reasoning loops.
- Advance DialpadGPT: design and execute distributed training strategies to optimize our proprietary LLMs for agentic behaviors, including precise tool use, instruction following, and latency‑constrained generation.




- Conduct rigorous evaluation and monitoring of model performance and troubleshoot issues with a keen understanding of resulting business impacts.
- Design and implement orchestration layers that chain LLMs with external tools and APIs to solve complex customer problems autonomously.
- Work with large‑scale multimodal datasets (text, audio) to improve model robustness and alignment.
- Collaborate with engineering, product, and design teams to deploy scalable, low‑latency models and algorithms in production.
- Submit papers to top‑tier academic conferences (ACL, EMNLP, NeurIPS) and contribute to the team’s research culture.

Skills you’ll bring

- Master’s or PhD in Computer Science, Machine Learning, Computational Linguistics, or a related quantitative field.
- 2+ years of industry experience in ML/NLP for Master’s holders, or 1+ year for PhD holders.
- Deep understanding of LLMs: experience with training, fine‑tuning (PEFT/LoRA), and alignment techniques (RLHF/DPO) for specific domains or tasks.
- Experience with Agentic Systems: familiarity with building autonomous agents, including tool use, function calling, reasoning chains (CoT), and memory management.
- Strong proficiency in Python and PyTorch, with clean, production‑ready research code.
- Research track record: publishing at top‑tier conferences (ACL, EMNLP, NeurIPS, ICASSP) highly valued.
- Multimodal awareness: familiarity with speech technologies (ASR, TTS) or real‑time audio processing is a strong plus.
- Ability to bridge research and product, translating technical concepts into business value.
- Familiarity with version control tools like Git.

Salary

British Columbia, Canada: $161,500 – $191,500 CAD (base salary only).

Why Join Dialpad

- Work at the center of the AI transformation in business communications.
- Build and ship agentic AI products redefining how companies operate.
- Join a team where AI amplifies every employee’s impact.
- Market-competitive salary, comprehensive benefits, and real opportunities for growth.

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

📌 Research Scientist (Laboratory Sciences) (Vancouver)
🏢 Dialpad
📍 Vancouver