We are currently seeking an Resident Manager 2-person team to live and work at one of our properties. This position would require you to live on-site, share an apartment and work four weekdays each week, every second weekend and on-call some evenings.

What we offer to employees: Base Compensation is $33,000 per person per year. This includes an apartment suite (taxable benefit).

Employer paid benefits

Annual bonuses based on personal performance

Extensive and ongoing training programs and a work-smart environment

Gym membership discount

Awards for years of service

Chance for career development

Inclusive and diverse work environment

Annual holiday parties & summer BBQ’s Responsibilities:

Customer Service Greeting and interacting with residents in a friendly and professional manner

Promote a welcoming atmosphere

Demonstrate excellent customer service and a "can-do" attitude

Attend to concerns and service requests within 24 hours

Follow up with residents to ensure a high level of customer satisfaction

Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations

Organize, promote and execute residential events (i.e. Holiday parties, summer barbeques) Management & Training Interview screened candidates and provide hiring recommendations to District Manager

Complete orientation, training and or upskilling sessions for new and existing staff

Foster an environment to support ongoing development for staff members

Create and monitor work schedules of staff in accordance with company guidelines and to meet high turnover periods





Supervisor staff, including conflict resolution management

Support the District Manager with operating budgets and capital plans Leasing & Administration Arrange appointments with prospects to show vacant suites

Process leasing applications including completion of background and credit checks

Ensure rents are collected and deposited on a timely basis

Negotiate lease renewals in conjunction with established targets

Utilize Yardi to record transactions and run various operating reports

Conduct market surveys and analyze how the property compares to the market

Recommend leasing rates and in-suite turnover work to the District Manager

Actively promote various referral programs to existing residents and prospects Property Maintenance General knowledge of building maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pools, sprinklers, etc.)

Oversee month-end duties, including suite inspections, scheduling contractors, and delegating staff turnover responsibilities

Supervise contractors to ensure maintenance and repairs are completed properly

Assist District Manager and Construction Manager with managing execution of the annual capital plan and identifying current or future issues for repair





Review and approve contractor invoices for payment General Cleaning Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops

Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready

Dust fire hose cabinets, bells and elevator tracks to minimize excess debris

Monitor and clean of garbage chutes, garbage and recycling rooms

Collection of garbage and recycling bins in coordination with the city waste schedule

Knowledge and understanding of the safe handling of cleaning materials (WHMIS)

Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways Fire Safety Knowledge of fire and life safety response systems (fire alarms and detection systems)

Assist in emergency procedures Qualifications Previous experience in multi-residential or other related industry an asset

Knowledgeable in emergency procedures, including fire, flood, mould protocols

Demonstrates excellent customer service

Good written and verbal communication skills

Coach, train, and motivate staff

Basic computer and keyboarding skills

Possess an understanding of operating budgets and capital plans

Proficiency in performing minor electrical and plumbing repairs

Must be able to lift up to 50 lbs.

Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances) #RS

📌 Resident Manager Team (Ottawa)
🏢 Realstar
📍 Ottawa