About The Ottawa Hospital The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi‑campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. We are committed to reshaping the future of healthcare for our community while fostering innovation and compassion in every patient interaction.

This dynamic role is the driving force behind delivering innovative technology solutions to clinicians and staff across all campuses. As the main point of contact for our expanding group of regional partner hospitals, the Manager will champion the adoption of cutting‑edge AI technologies and enhance our shared Microsoft 365 and ServiceNow platforms along with Identity and Access Management services. Key projects involve building new partnerships with regional healthcare organizations, overseeing day‑to‑day departmental operations, budgeting, business objectives, workflow operations, and working with leadership to improve service delivery.

Rotation/Shift Days, 8‑hour shifts.

Three (3) year Community College Diploma or a Four (4) year Undergraduate Degree in a related field

Minimum of five (5) years of experience in an IT client service environment

Management training and experience in operations management

Understanding of IT infrastructure, systems and networks

Experience in leading and motivating a team of IT support or service delivery professionals

Planning, organizing, and managing IT service delivery projects





Proven track record of managing client relations and IT service delivery

Knowledge of hospital administration policies and procedures and human and financial resources

Microsoft Contemporary Work experience including Microsoft 365 Certified certifications

Project management experience and certifications (e.g., Cybersecurity experience and certifications (e.g., Experience working in the hospital (preferred) or healthcare sector in Ontario

We offer an attractive and equitable compensation package, a Defined Benefit Pension (DBP) plan, insurance protection, discounts on a variety of products and services, and health and wellness resources. Opportunities for personal and professional development are available through our in‑house Learning and Leadership Development team to help align your goals with your career objectives.

Mid‑Senior level

Full‑time

Information Technology

Referrals increase your chances of interviewing at The Ottawa Hospital by 2x.

If you are passionate about what you do, motivated by improving the health of the community, excited by leading‑edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an online application for JO ID 108850 by visiting Career Opportunities.

The Ottawa

Hospital is an equal‑opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential.

📌 Responsable IT Digital et Innovation F/H (Canada)
🏢 The Ottawa Hospital
📍 Canada