Intact is seeking a Unit Manager, Operations for a 12-month secondment in Mississauga. The role leads a team in a hybrid setup, with a 35-hour week and potential Saturdays/holidays. OTL license is mandatory; West license plus Level 2 within six months is preferred.
Strong P&C; knowledge, CIP training, and proven management are essential. The role emphasizes strategic planning, cost control, and high-quality customer service in a agile contact center environment.