Eataly is the world's largest artisanal Italian food and beverage marketplace! SHOP a selection of high-quality Italian, local and homemade products Eataly is the world's largest artisanal Italian food and beverage marketplace! EAT authentic Italian food at our restaurants, cafés and to-go counters SHOP a selection of high-quality Italian, local and homemade products The Director of Store Operations oversees all aspects of the complex operations of an Eataly.

Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly's mission. Reports directly to the Senior Director of Store Operations of the North Region and directly manages the store's leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals. Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety Leads management of labor, costs, inventory, regulatory compliance, pricing,



and merchandising Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards Establishes and monitors KPIs to measure and improve store performance Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives Serves as the final decision-making point of contact in addressing problems related to the store Partners with HR to be actively involved in hiring, performance reviews, and terminations Represents the store to the community and guests Bachelor's Degree 8+ years of management experience in a high volume, fast paced restaurant and/or retail workplace Passion for Italian food and hospitality Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook Exceptional communication, leadership, motivational, and team-building skills Demonstrated problem-solving, organizational, analytical, and business management skills Experience with Italian cuisine and wine highly preferred Compensation for this role is CAD $120,000.00-$150,000.00 annually Medical, Dental, Vision Insurance Paid Parental Leave Bonus program Classes on products and Italian cuisine Referral bonus program

📌 Retail Store Operations Manager (Toronto)
🏢 Eataly
📍 Toronto