Company Overview

Fisherman’s Market International Inc., established in 1948, is a leading seafood retailer, wholesaler, and exporter with over 75 years of expertise in fresh, frozen, smoked, and salted seafood. Committed to quality, sustainability, and responsible sourcing, we partner with local suppliers to serve premium products across Canada and beyond. As part of the Mersey Group - alongside Scotia Harvest and Mersey Seafoods—we export to over 20 countries while maintaining a strong local presence, driven by innovation and a shared passion for seafood.

Position Summary

We are seeking a dedicated and hands-on Retail Supervisor to support the daily operations of our retail store. This role is responsible for maintaining high standards of customer service, ensuring smooth store operations, and supporting strong team performance.

This role involves guiding, training, and supporting retail staff while working with store management to meet sales and operational goals.

The Retail

Supervisor also helps maintain accurate inventory, proper product presentation, and compliance with company, food safety, and workplace safety standards. As a key support to store leadership, the Retail Supervisor leads by example, helps create a positive work environment, and encourages strong customer engagement. This role requires solid leadership, organization, and problem-solving skills to ensure efficient store performance in a fast-paced retail setting.

Key Responsibilities

Supervise, mentor, and support retail team members to maintain consistent performance and customer service quality.





Train new employees on store procedures, product knowledge, and customer service standards, while providing ongoing coaching and performance feedback.

Assign and monitor daily tasks to ensure smooth store operations across all shifts.

Support store management in achieving sales targets by promoting products, seasonal items, and sales initiatives.

Deliver excellent customer service and resolve customer complaints in a professional and timely manner.

Manage staff scheduling and coordinate shift coverage to support operational needs.

Oversee inventory control, including stock rotation, restocking, and reporting discrepancies.

Operate POS systems accurately and handle cash, debit, and credit transactions including end-of-day reconciliation.

Prepare operational reports and maintain accurate store records as required.

Maintain store cleanliness, food safety compliance, and sanitation standards.

Ensure compliance with occupational health and safety regulations and company policies.

Contribute to social media content, e-commerce updates, and promotional activities when required.

Perform other duties as required to support retail operations.





Qualifications & Requirements

Proven experience in retail or customer service supervision or leadership roles

Strong communication, interpersonal, and conflict resolution skills

Ability to manage multiple priorities in a fast-paced retail setting

Highly organized, detail-oriented, and results-focused

Experience with POS systems and cash handling is preferred

Familiarity with social media or online retail operations is considered an asset

Core Competencies

Leadership and team development

Customer service excellence

Problem solving and decision making

Time management and multitasking

Adaptability and operational accountability

Physical & Working Conditions

Standing for extended periods

Lifting up to 50 lbs

Working in cold, wet, and fast-paced retail and seafood handling environments

Performing repetitive physical tasks including bending, crouching, and inventory handling

Maintaining strict food safety and sanitation standards

Pay & Benefits

Commission program on personal sales

50/50 cost-shared medical and dental coverage

Virtual Care services through TELUS

Store discount

On-site parking THE BEST PEOPLE IN THE BUSINESS

Our motto at Fisherman’s Market is “Quality, Service, Variety & Value”. It's reflected in the excellence of our products, but also applies to our hard-working team— on the boats, in the plants, or at the counter, because when you’ve been an industry leader for over 70 years, you really do need the best people at the helm.

📌 RETAIL SUPERVISOR (Halifax Regional Municipality)
🏢 Fisherman's Market International
📍 Halifax Regional Municipality