Boost customer loyalty with Cogeco as a Remote Retention Specialist focused on resolving inquiries and maximizing retention opportunities. Engage with customers to create lasting relationships. This employee home-based role demands strong negotiation and customer service skills while handling requests from customers wanting to downgrade or disconnect Cogeco services.
You'll be tasked with maximizing retention and sales opportunities, all while providing prompt and qualified service. Aiming to exceed targets is crucial in this dynamic position to cultivate valuable customer connections. Key Responsibilities:
- Handle customer requests regarding service downgrades or disconnections
- Resolve customer issues and communicate service benefits
- Maximize sales opportunities through outbound calling
- Provide tailored solutions while maintaining quality standards
- Manage billing inquiries and escalate issues as needed Requirements:
- High School Diploma required; post-secondary education preferred
- Minimum 1-2 years in a call center environment preferred
- Proven customer service skills and first call resolution
- Strong communication and negotiation skills
- Flexibility for varied work hours in a 24/7 environment Apply your expertise in customer retention and sales to grow together with Cogeco.