We have everything we need to inspire our customers. Reporting to the Returns Supervisor, the Returns Administrator is responsible for managing product returns to the warehouse. This includes identifying returning products, locating information in the system, and preparing and processing paperwork.
Starting at $23.10 per hour As a Reverse Logistics Administrator, you will have the following responsibilities Investigate and resolve any supplier billing discrepancies. Provide phone support to delivery teams when concealed damage on a product is encountered. File and record daily returns data.
Determine causes of customer returns and assist in implementing policies and procedures to prevent returns. Accurately input daily returns data and analyze daily reports, moving through defective product as quickly as possible. Understand unique supplier policies regarding damage and repairs, ensuring that open orders are monitored through to completion.
Proficient in Microsoft Office programs.
Intermediate
Excel skills and/or other data and analytic tools. Superior customer service and relationship management skills. Excellent communication skills in English (both written and verbal).
Bonus Points If You Have: Strong working knowledge of spreadsheets and databases. Warehouse experience, including wrapping, tagging, and dollying items. Full-time position Saturday-Tuesday. Competitive salary Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience.
We’re a rapid-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, and 4 offices in the Lower Mainland.