KuriosIT , a subsidiary of the GCM Group, is committed to the well-being and professional growth of its employees. To support this commitment, the company has implemented a structured onboarding program for new employees as well as a continuous training plan. Our work environment is young, dynamic, and collaborative, encouraging open communication and teamwork. KuriosIT offers a competitive benefits package, including group insurance and a group retirement savings plan (RRSP). Versatile Work Policy KuriosIT strives to provide employees with a work environment that meets their individual needs. Our flexible work policy allows employees to work from the office and/or remotely, offering an excellent work-life balance and flexibility in organizing their work schedules. Benefits of Joining Our Team Dynamic team that enjoys collaborating to successfully deliver challenging projects Flexible working hours High-performance work equipment and environment Competitive salary based on experience and qualifications Position Summary As an IT Technician – GxP Operations Support , you will provide first-line technical support for computerized systems used in regulated environments (pharmaceutical, biotechnology, and related industries). You will work directly with users and critical systems supporting production, laboratory, and quality operations to ensure system availability, reliability, and compliance. The role includes occasional interventions in controlled environments (clean rooms), requiring strict adherence to established procedures. This is a full-time onsite position, five days per week, at our client's facility located in Montreal. Key Responsibilities Provide Level 1 and Level 2 technical support for GxP systems (connected equipment, applications, and related technologies) Diagnose, document, and resolve technical incidents in accordance with Standard Operating Procedures (SOPs) and GxP requirements Occasionally work in controlled environments (clean rooms) to support production equipment and end users Create, modify,



and deactivate user accounts while ensuring compliance with regulatory requirements and internal procedures Accurately document incidents, service requests, and interventions within ticketing systems Provide real-time support for production and laboratory operations, including troubleshooting and user assistance Participate in basic testing activities and post-deployment verification Assist with system deployments, upgrades, and change control activities Contribute to maintaining system compliance, including audit trails, best practices, and procedural adherence Support audits by providing evidence and documentation related to support activities Technical Requirements College diploma (DEC) or Attestation of College Studies (AEC) in Information Technology, Computer Science, or a related field 1 to 5 years of experience in IT support within a regulated environment Experience providing end-user support (help desk, application support, or field support) Basic knowledge of GxP environments (strong asset) Familiarity with industrial or laboratory systems Understanding of fundamental IT best practices, including: User access management Documentation and traceability Incident and change management Ability to work in environments governed by strict procedures (SOPs) Proficiency in both French and English is required from time to time, as the incumbent will collaborate verbally and in writing with colleagues and clients outside Quebec Skills and Competencies Excellent customer service skills Ability to work effectively in critical operational environments Strong attention to detail and discipline in documentation practices Strong analytical and problem-solving skills Self-motivated and resourceful Ability to manage priorities in a fast-paced environment Strong communication skills with non-technical users Team-oriented mindset and ability to collaborate across functions Ability to adapt to controlled environments (e.g., clean rooms) Please note that the masculine form is used solely to simplify the text and is not intended to be discriminatory. Available Office Locations Montreal Varennes

📌 IT Technician - GxP Operations Support (Montreal)
🏢 GCM Consultants
📍 Montreal