Join HSO as a Monitoring Service Lifecycle Manager, based in Canada. This role is focused on managing a comprehensive portfolio of managed services that enhance visibility and performance.In this position, you will be responsible for the lifecycle management of HSO’s Monitoring Service. Your focus will be on ensuring continuous service improvement and adherence to strategic business goals while maintaining solid communication across teams. You’ll be accountable for aligning service capabilities with customer needs and defining KPIs for success.Key Responsibilities:
- Manage the full lifecycle of the monitoring service
- Ensure alignment with SLAs and operational standards
- Collaborate with marketing on service positioning
- Track service performance and implement improvements
- Drive automation to enhance service efficiencyRequirements:
- Bachelor’s degree or equivalent
- Minimum 5 years in service or product management
- Strong knowledge of ITIL principles
- Familiarity with Azure and observability tools
- Ability to lead cross-functional, global teamsShape the future of HSO’s monitoring services and enhance customer experience as Lifecycle Manager.#J-18808-Ljbffr

📌 Hso Monitoring Service Lifecycle Manager (Toronto)
🏢 HSO Group
📍 Toronto