Lead a agile Service Desk team at QuadReal Property Group in Vancouver. This role focuses on technical support, mentoring employees, and ensuring exceptional service delivery across the organization.
QuadReal is searching for a Service Desk Team Lead with over 10 years of technical support experience. You will provide hands-on leadership while prioritizing user satisfaction and effective incident management. Your ability to coach team members and implement process improvements will enhance the overall service experience at QuadReal.
Key Responsibilities:
• Lead the service delivery team effectively and efficiently
• Monitor performance metrics and compliance with SLAs
• Oversee on-call schedules for 24x7 technical support
• Act as the escalation point for high-priority incidents
• Foster a customer-centric culture within the team
Requirements:
• 10+ years of technical support experience
• 5+ years in team leadership role
• Strong skills in Windows, Office 365, and Active Directory
• ITIL certification required
• Intermediate experience with ServiceNow
Elevate your career in a leadership role while driving service excellence at QuadReal Property Group.
#J-18808-Ljbffr

📌 Service Desk Team Lead at QuadReal (Toronto)
🏢 Socket.dev
📍 Toronto