Enhance customer satisfaction as a Customer Success Manager. Lead clients through onboarding and renewal phases while leveraging data insights and partnership strategies in a fully remote role. You will own customer lifecycles and ensure swift activation while employing proactive measures to monitor health signals.

Close collaboration with partners and cross-functional teams is essential to maximize customer investment in our services. This role suits an individual eager to grow within an evolving Customer Success discipline. Key Responsibilities:

- Drive customer engagement across lifecycle stages
- Monitor and mitigate risks based on health metrics
- Collaborate with partners for shared success
- Support onboarding and training initiatives
- Guide customers in maximizing their investment Requirements:
- 2+ years’ experience in related Customer Success roles
- Robust ability to convey complex ideas clearly
- Familiarity with customer usage metrics
- Multi-priority management across a customer portfolio
- Advanced proficiency in Excel and analytics tools Empower customer journeys through effective management and insightful analysis, contributing to overall satisfaction and growth.

📌 SaaS Customer Success Manager Role (Montreal)
🏢 Velixo
📍 Montreal