Salesforce Principal Consultant This role is the technical and architectural backbone of MuniPaaS project delivery. You will lead solution design from pre-sales through go-live, shaping architecture decisions, guiding development teams, and ensuring that what gets built is scalable, maintainable, and practical for municipal operations long after implementation. You are equally comfortable deep in technical architecture discussions and sitting across from a Director of IT explaining why a particular approach makes sense for their environment.

You understand how to balance platform capability, delivery practicality, governance requirements, and long-term sustainability. At MuniPaaS, architects are not disconnected from delivery. This is a hands‑on role where you will actively review solutions, guide implementation teams, troubleshoot complex challenges, and step into the build when needed.

You will work across multiple concurrent municipal engagements and act as one of the senior technical voices within both the company and client environments.

What You Will

Do

You will lead architecture and technical solution design across municipal Salesforce implementations, defining scalable data models, integration patterns, automation strategies, security architecture, and platform configurations aligned with both Salesforce best practices and municipal governance realities. This role combines technical leadership, delivery oversight, and client engagement.

Key responsibilities include:Leading architecture for municipal solutions spanning: 311 and citizen service management Permitting and licensing Inspections and enforcement Public works and workforce operations Asset management Making and defending architectural decisions including: OmniStudio vs.

Screen Flows

Declarative vs. custom development Managed package vs. custom build approaches Producing: Architecture documentation Data flow diagrams Technical specifications Solution design materials Participating in: Discovery workshops Technical demonstrations RFP responses Scoping and estimation activities Acting as technical lead during delivery by:



Guiding developers Reviewing implementation quality Supporting QA and UAT Identifying technical risks early Contributing to reusable MuniPaaS frameworks, accelerators, and architectural standards that improve consistency and delivery speed across clients You will also stay current on AI, Salesforce Public Sector Solutions, OmniStudio, Agentforce, and broader Salesforce platform developments, helping determine how emerging capabilities apply to municipal environments.

What You

Bring

You bring deep hands‑on Salesforce implementation experience with the judgment that comes from delivering complex projects in real client environments. You understand how to design end‑to‑end Salesforce solutions spanning integrations, automation, data architecture, security models, and deployment strategy. More importantly, you understand how to make pragmatic decisions that hold up operationally once municipalities are live on the platform.

You are comfortable leading technical discussions directly with clients, facilitating discovery workshops, and translating complex technical concepts into practical recommendations for non‑technical stakeholders. Strong written communication matters in this role. You should be able to produce transparent architecture documentation, technical specifications, implementation guidance, and solution narratives that support both delivery teams and formal procurement processes.

Core experience we are looking for includes: 9+ years of hands‑on Salesforce implementation experience Experience in a Solution Architect or Technical Lead capacity Strong depth across: Salesforce Industries (Any) Service Cloud Experience Cloud OmniStudio / Vlocity Experience with:



Salesforce DevOps tooling Gearset SFDX Source control and deployment pipelines Salesforce certifications such as: Application Architect System Architect Platform Developer II Service Cloud Practical delivery experience and strong architectural judgment matter more than certification volume.

Strong

Assets The strongest candidates will bring experience working within municipal, regional government, or broader public sector environments.

Additional experience that will stand out includes: Salesforce Public Sector Solutions (PSS) Agentforce and AI‑assisted service delivery capabilities Integrations involving: ESRI / ArcGIS Maximo Field workforce management systems Technical RFP response experience Municipal service delivery domains including: 311 Permitting Inspections Enforcement Public works Asset management Experience working within small consulting firms or highly collaborative delivery environments Why MuniPaaS

MuniPaaS focuses exclusively on municipal modernization using Salesforce technologies. We help municipalities modernize citizen services, permitting, inspections, workforce operations, and case management through solutions designed specifically for local government realities. Our advantage is not scale, it is specialization.

We understand municipal operating models, procurement environments, governance structures, integration ecosystems, and the practical realities of delivering technology projects inside local government. Our architects are expected to think beyond the platform itself and design solutions municipalities can realistically operate, support, and scale over time. This role gives you the opportunity to work on meaningful public sector transformation initiatives while helping shape the technical direction, architectural standards, and delivery methodologies of a growing municipal-focused Salesforce consulting firm.

Pay: From $120,000.00 per year Benefits: Dental care Flexible schedule Work from home Work Location: Hybrid remote in Vaughan, ON (York District)

📌 Salesforce Principal Consultant (Vaughan)
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📍 Vaughan