The Sr. Analyst, o9 Demand Capabilities supports North America’s end-to‑end forecasting digital transformation by serving as the subject‑matter expert for enhancements to the o9 Demand Planning tool. This role partners with business and technical stakeholders to gather requirements, test and validate new functionality, and lead deployment and end‑user adoption of new o9 capabilities. Working in an Agile‑at‑Scale digital pod, the role executes the forecasting product roadmap and delivers quarterly objectives in collaboration with Demand Planning, IT, Data/ML Engineering, Sales, Marketing, and Supply Chain to increase automation and improve planning efficiency.Job DescriptionPrimary ResponsibilitiesPartner with business stakeholders to elicit and document requirements for new and enhanced o9 functionality; develop supporting process maps as needed.Evaluate how the recommended enhancements are expected to impact KPIs.Plan and execute user acceptance testing (UAT) for recent feature releases; document results and obtain release sign‑off prior to production deployment.Develop and deliver change management plans for new o9 feature releases.Coordinate end‑user enablement, including training schedules, training materials, hyper‑care support, and desk‑side pairing.Perform post‑production validation for new releases; collect and synthesize user feedback through quarterly surveys.Create and administer quarterly NPS surveys; summarize insights and recommendations for the product/team roadmap.Lead product demonstrations for end users, stakeholders, and broader Supply Chain teams.Provide stakeholder updates on new capabilities through Sprint Reviews and other Agile ceremonies (sprint planning, backlog refinement, sprint goals, reviews).Recommend release timing and sequencing for promoting new functionality into the o9 production environment.Recommend configuration work assignments based on team member expertise, prior solution experience,



and strengths.Collaborate with the o9 Operations SME to ensure operational readiness and that training documentation is current.Partner with Modelling SMEs during testing to validate functionality and solution performance as required.QualificationsRequiredBachelor’s degree in Supply Chain, Engineering, Business, Logistics, or a related field2+ years of experience in a demand planning and/or forecasting roleDemonstrated ability to manage cross‑functional relationships with internal and external stakeholdersProficiency in Excel and working knowledge of Microsoft Office (PowerPoint, Word, Outlook)PreferredExperience in a large‑scale Food & Beverage (CPG) manufacturing environmentExperience with o9 Demand Planning (or similar forecasting/planning platforms)Familiarity with Agile delivery methods and tools such as Jira (e.G., backlog refinement, sprint ceremonies, user stories)Experience providing day‑to‑day technical and design direction (e.G., requirements clarification, solution design support, testing/UAT coordination)Skills/AbilitiesGrowth mindset with a self‑starter mentality; takes ownership and drives work to completionStrong attention to detail and commitment to quality in analysis and executionProven problem‑solving skills with the ability to troubleshoot issues and propose practical solutionsHigh learning agility and adaptability in a fast‑paced, evolving environmentDemonstrated critical thinking and sound judgment when evaluating options and tradeoffsStrong data analysis and interpretation skills; able to translate insights into clear recommendationsStrong presentation, storytelling, and verbal/written communication skills for both technical and non‑technical audiencesStrong interpersonal skills and ability to collaborate effectively within cross‑functional teamsEnthusiasm for leveraging AI/automation to accelerate requirements‑to‑release delivery (e.G., improving documentation, testing, and stakeholder alignment)New Hire Base Salary Range$89,800.00 - $112,200.00BonusThis position is eligible for a performance‑based bonus as provided by the plan terms and governing documents.The compensation offered will take into

📌 Sr. Analyst,Demand Capabilities (Toronto)
🏢 Kraft Heinz
📍 Toronto