Field Service Technician / Senior Field Representative, Technology Services – Multifunction Printers- GTA Territory

The Service Technician services and repairs a variety of office equipment (Multi‑Function Printers) at customer locations, usually within a specific geographic area. May be viewed as a specialist on certain products.

Responsibilities

- Specializes in the servicing and repair of a core set of complex mid‑volume multi‑functional devices and may be required to service and repair low‑volume devices based on regional business needs.
- Performs a full range of servicing and repair procedures including diagnostics, installation, removal, and retrofits on a core set of complex mid‑volume multi‑functional devices.
- Manages territory, inventory, and customer relationships.
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Completes technical training on new equipment as assigned.
- Other duties as assigned by manager.
- Maintains and manages own parts inventory with a high degree of accuracy.
- Adheres to territory back‑up plans.
- Completes all required administrative tasks in an accurate and timely manner.
- Interacts with external customers to determine service needs and ensure overall high level of customer satisfaction.
- Maintains productive, professional relationships with all customer and company personnel.
- Performs troubleshooting and repairs or replaces equipment components as necessary on B&W;, color, and multifunctional devices.

Qualifications

- Post‑secondary education in a technical specialization.

Knowledge, Skills and Abilities

- Excellent working knowledge of electro‑mechanical devices and electronics.
- Robust interpersonal and verbal communication skills.
- Solid knowledge of assigned equipment.
- Methodical approach to resolving problems.
- Excellent customer service skills including the ability to follow up to ensure closure of issues.




- Ability to read and comprehend written technical information in manuals, parts books, and relevant publications.
- High degree of mechanical aptitude, highly focused, and driven to learn.
- Ability to work independently, as part of a team, and take initiative to improve the customer experience.
- Strong attention to detail and good visual skills for assessing image quality.
- Ability to access / service equipment in low, high, cramped, or otherwise inconvenient locations.
- Ability to act diplomatically in a professional corporate environment.
- Highly organized with excellent time management.
- Continuously upgrades knowledge of Ricoh products.

Other Requirements

- Valid driver's license and, as applicable, a minimum level of auto insurance coverage per Ricoh policy for positions utilizing a personal vehicle.
- Extensive daily travel in a vehicle between customer locations is usually required. An assignment with a “walking territory” within a limited urban area may require extensive travel by foot.
- Shift work, overtime, stand‑by, and/or on‑call may be required.
- Physical effort required to move objects on wheels that may weigh up to 400 pounds and lift objects that weigh up to 50 pounds, including frequent walking, standing, bending, reaching, and lifting when installing equipment such as computers, controllers, color laser copiers, and projectors.
- Tool cases and assorted service tools weighing 25–50 pounds must be carried to various machine locations.
- High dexterity required for the regular use of hand tools such as screwdrivers, pliers, wrenches, and electronic testing equipment, emphasizing fine‑motor skills for small components.

Benefits

- Medical, dental, life, and disability insurance coverage selection.
- Contribution to a retirement plan with company matching.
- Tuition assistance programs.
- Paid vacation time and paid holidays annually.
- Other health, wellness, and professional development benefits.

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📌 Field Service Technician (Toronto)
🏢 Ricoh Colombia
📍 Toronto