Join as a Salesforce Application Support Specialist in Toronto with hands-on experience in managing customer service and ticket incidents. This onsite role ensures users receive prompt, effective support.

Over a contract length of 1-year, you'll contribute to strengthening user experience through your knowledge of Salesforce applications and incident management metrics. The role necessitates explicit communication and collaboration with various technical teams, ensuring issues are addressed promptly while maintaining quality service.

Key Responsibilities:



• Resolve Salesforce application issues and escalate as necessary • Actively manage ticketing system and support SLA adherence • Conduct training sessions for internal stakeholders • Develop and maintain key performance measures • Assist in functional and regression testing activities

Requirements: • Prior experience supporting Salesforce ecosystems • Proven incident management and excellent customer service skills • Familiarity with QA testing is a bonus • Effective communicator with diverse teams • Ability to navigate high-pressure environments

Leverage your Salesforce capabilities to support and elevate service delivery in a challenging contract environment. #J-18808-Ljbffr

📌 Salesforce Application Support Specialist Contract (Toronto)
🏢 Source Code
📍 Toronto