- The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt’s creative products and services using our customers’ business objectives and priorities as the foundation of the work they perform
- The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis
- In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals

- Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business — all tied to a customer who is eager to recommend Saviynt to others

- Although this position is remote, for this role we prefer candidates who are geographically aligned with our customers in the region

- Serve as the primary point of contact for customers after implementation

- Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value

- Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process

- Develop a deep,



trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities

- Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion

- Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement — finding ways to better support customer use cases and corporate identity strategies

- Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption

- Plan education for customers on new features and releases

- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Benefits

- Competitive Pay: Money isn’t everything, but it sure helps. Base pay bonuses = a rewarding experience.

- Great Benefits: Medical, dental, vision, & retirement programs. We’ve got you covered from head to toe.

- Flexible Time Off: Our holidays and flexible vacation policies ensure your next vacation is never out of reach.

- Employee Recognition: Your hard work never goes unnoticed. We celebrate and recognize when our people go above and beyond.

📌 Senior Customer Success Manager (IAM/IGA) (Ottawa)
🏢 Saviynt
📍 Ottawa