Elevate customer relationships in a hybrid role at MongoDB as a Senior Customer Success Manager. Leverage your expertise to ensure enterprise clients achieve optimal value from their technology investments. In this position, you will guide customers through their journeys with MongoDB, focusing on maximizing lifetime value across a portfolio of enterprise accounts.

Utilize deep technical knowledge to advise clients on advanced operational strategies, fostering retention and long-term advocacy among senior stakeholders. Your ability to connect resources across departments will significantly impact customer success and revenue realization. Key Responsibilities:

- Proactively identify risks and advise on strategies
- Conduct detailed business reviews for Enterprise clients




- Drive and manage account strategies to maximize customer success
- Track and report progress on key business outcomes
- Amplify customer voice within the organization Requirements:
- 7 to 10+ years in a technical customer-facing role
- 4+ years accountable for customer health and revenue
- Solid communication skills for diverse audiences
- Bachelor’s degree in Computer Science or related
- Bilingual in French and English for effective communication Drive impactful customer experiences and foster long-term relationships at MongoDB in Montreal.

📌 Senior Customer Success Manager Montreal
🏢 MongoDB
📍 Montreal