Drive transformational change at Honeywell Technologies as the Senior Director of Customer Success. Lead the shift from traditional software to a subscription-focused enterprise model, enhancing customer engagement and retention throughout. In this senior-level role, you will steer Honeywell's Process Automation division towards achieving sustainable growth in Annual Recurring Revenue (ARR) by leveraging customer insights and innovative software solutions.

Your responsibilities will encompass shaping the customer success strategy, commercial models, and the digital ecosystem, all aimed at redefining customer interactions. Key Responsibilities:

- Lead enterprise transformation from perpetual licensing to subscription models
- Develop strategy for converting installed base to connected ecosystem




- Design customer success frameworks to maximize value
- Establish subscription pricing and packaging strategies
- Drive customer engagement and retention efforts Requirements:
- 15+ years in software, industrial or automation sectors
- Proven experience with ARR models and Customer Success
- Robust leadership skills influencing cross-functional teams
- Expertise in SaaS and subscription monetization
- Background in digital transformation and connected assets Elevate Honeywell's customer relationships through strategic leadership in software transformation and customer success initiatives.

📌 Senior Director of Customer Success at Honeywell (Calgary)
🏢 Honeywell Technologies
📍 Calgary