Lead customer retention initiatives with a strategic focus at a top-tier organization in Toronto. Drive measurable engagement outcomes through data-driven actions and cross-functional collaboration.
This hybrid role in Toronto offers the chance to shape and execute enterprise-level strategies aimed at reducing attrition and enhancing customer engagement. With a robust analytics background, you will partner with diverse teams to translate insights into practice, ensuring effective deployment and measurement of retention strategies.
Key Responsibilities:
• Own and develop the end-to-end customer retention strategy
• Translate high-level strategy into actionable initiatives
• Identify and analyze attrition drivers using data
• Design the retention operating model and execution frameworks
• Collaborate with cross-functional teams for scalable initiatives
Requirements:
• 8+ years in strategy or customer growth roles
• Proven success in improving customer retention metrics
• Strong data and analytics expertise
• Ability to influence stakeholders across teams
• Experience in customer-centric industries preferred
Leverage your strategic and execution skills to significantly impact customer engagement and retention metrics.
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