Department: 3340US - US Market Access & Patient ServicesLocation: Field-BasedCompany OverviewDyne Therapeutics is focused on delivering functional improvement for people living with genetically driven neuromuscular diseases. We are developing therapeutics that target muscle and the central nervous system (CNS) to address the root cause of disease. The company is advancing clinical programs for Duchenne muscular dystrophy (DMD) and myotonic dystrophy type 1 (DM1) as well as a preclinical programs for facioscapulohumeral muscular dystrophy (FSHD) and Pompe disease. At Dyne, we are on a mission to deliver functional improvement for individuals, families and communities. Learn more at https://www.Dyne-tx.Com/, and follow us on X, LinkedIn and Facebook.Role SummaryThe Dyne Care Partner (DCP) is a field-based member of the Patient Access and Education team who supports patients, caregivers, healthcare providers, and infusion centers throughout the treatment journey. The Dyne Care Partner provides education, reimbursement support, and care coordination to help patients initiate and maintain therapy, while partnering cross-functionally to remove access barriers and support continuity of care. This role serves as a trusted point of contact and ensures all activities are conducted in accordance with Dyne policies, regulatory requirements, and ethical standards. This is a non-promotional role within the commercial organization.This is a field-based position. Candidates must reside within the assigned territory and within reasonable driving distance of a major commercial airport capable of supporting frequent regional and national travel.Primary Responsibilities IncludePatient & Caregiver SupportServes as a primary point of contact for patients and caregivers throughout the treatment journeyProvides individualized education on disease state, therapy, and treatment expectations using approved materialsConducts proactive outreach to identify support needs and address access or adherence barriersCoordinates support services and resources to assist patients and caregiversBuilds trusted relationships through empathetic, patient-centered communicationEducates on proper product storage, handling,



and administrationReimbursement & Access SupportProvides education on reimbursement processes to patients, caregivers, healthcare providers, and infusion centersSupports understanding of prior authorizations, appeals, denials, reauthorizations, and site-of-care requirementsIdentifies reimbursement and access challenges and facilitates appropriate escalation through approved channelsSupports continuity of care during insurance changes, site-of-care transitions, and reauthorization eventsHealthcare Provider & Infusion Center EngagementBuilds and maintains relationships with healthcare providers, office staff, and infusion partnersProvides education on patient support services, reimbursement processes, and available resourcesSupports infusion center readiness, including product handling, storage, preparation, and administration requirementsServes as a reimbursement and access resource within the assigned geographyCollaboration & CompliancePartners with HUB services, specialty pharmacies, infusion providers, and internal stakeholders to support patient access and continuity of careMaintains accurate and timely documentation in approved systemsEnsures compliance with all regulatory, privacy, and company requirementsIdentifies and appropriately reports adverse events, product complaints, and privacy incidentsEducation And Skills RequirementsBachelor’s degree in nursing, social work, or a related healthcare field preferredRN, Social Worker, or equivalent healthcare experience preferred8+ years of healthcare or related experience, including 5+ years of directly relevant experience in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordinationExperience supporting specialty, rare disease,



or infused/provider-administered therapies preferredWorking knowledge of payer coverage, reimbursement pathways, and access processes (e.G., prior authorizations, appeals, denials)Demonstrated ability to build relationships across patients, caregivers, healthcare providers, and cross-functional teamsStrong communication, organizational, and problem-solving skillsAbility to work independently in a field-based environmentAbility to operate effectively in a dynamic workplace requiring responsiveness and adaptabilityAbility to travel extensively within assigned geography (up to 50–80%)Flexibility to support patient and provider needs outside standard business hours, including evenings, weekends, and holidays as requiredAbility to respond to time-sensitive patient access and treatment coordination needs in a compliant and professional mannerDemonstrated accountability and sound judgment in managing urgent or complex patient situationsMaintains a patient-first mindset during critical treatment milestones, including therapy initiation, infusion scheduling, access challenges, and treatment interruptionsMA Pay Range$190,000—$225,000 USDThe pay range reflects the base pay range Dyne reasonably expects to pay for this role at the time of posting. Individual compensation depends on factors such as education, experience, job-related knowledge, and demonstrated skills.The statements contained herein reflect general details as necessary to describe the principles functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance workload.Dyne Therapeutics is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.#J-18808-Ljbffr

📌 Dyne Care Partner – Florida (Field)
🏢 Functional Improvement
📍 Field