PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.We’re looking for a Creative Director to lead a full rebrand of PolyAI and establish a creative function that can scale with the company. This is a rare opportunity: a category‑defining AI company at an inflection point, with the resources to do it right.You'll build from a strong foundation — proven technology, marquee customers, and a product that genuinely changes how enterprises serve their customers — but the visual identity, brand voice, and design system haven’t kept pace with our growth or our ambitions.You’ll own everything from brand strategy and visual identity to campaign creative and product design language. You’ll hire and manage a distributed creative team, set the creative bar across the company, and act as a strategic partner to Marketing, Product, and Executive leadership.This role reports to the Head of Brand and sits on the Marketing leadership team.What You’ll DoBrand OverhaulLead a comprehensive rebrand of PolyAI — from positioning and visual identity to brand voice, messaging architecture, and design system — fit for a Series D enterprise AI company competing with Salesforce, Genesys, and Five9 in the boardroomDevelop a brand that makes the abstract tangible: helping enterprise buyers (CX leaders, IT executives, CFOs) understand, trust, and feel excited about voice AIBuild and maintain a scalable brand system — guidelines, component libraries, templates — that enables consistency across a fast‑moving, globally distributed orgOwn the creative expression of PolyAI across all touchpoints: website, sales collateral, product UI, events, analyst presentations, social, and videoAI‑Augmented Design PracticeBuild an AI‑forward creative team and workflow — using generative AI tools (Midjourney, Runway, Adobe Firefly, and emerging tools) to accelerate production, expand creative range, and prototype faster without sacrificing qualityDevelop standards and guardrails for AI‑assisted creative work: when to use it, how to quality‑control it, and how to maintain brand integrity as tooling evolvesStay at the leading edge of AI‑in‑design: evaluate new tools continuously and bring your team along as the field movesTranslate PolyAI’s core technology — human‑sounding AI, natural conversation, real‑time dialogue — into visual and conceptual metaphors that resonate with enterprise buyers who have never seen it beforeB2B and Enterprise CreativeDevelop campaign creative for complex,



multi‑stakeholder B2B buying journeys — from awareness through to late‑stage sales enablementPartner with Product Marketing to translate technical capabilities (ASR, LLM hallucination reduction, Agent Studio) into compelling, buyer‑relevant narrativesCreate high‑impact sales assets: pitch decks, one‑pagers, case study formats, RFP‑response templates, and executive‑level leave‑behindsBuild the creative foundation for PolyAI’s presence at industry conferences and tradeshows (CCW, Enterprise Connect, Gartner, etc.) — from booth design to keynote decksTeam Building and LeadershipHire, build, and manage a remote‑first creative team across design, copy, motion, and video — including a mix of FTEs and agency/freelance relationshipsEstablish creative operations infrastructure: briefing process, asset management, review cadence, and production workflows that keep a lean team moving fastMentor and develop individual contributors; build a team culture that prizes both craft and velocityAct as creative partner and thought leader to the wider business — running creative reviews, presenting work to executives, and pushing back when business needs and creative quality are in tensionExperience10+ years in brand design, creative direction, or integrated marketing — with at least 3 years in a senior leadership roleDemonstrable experience leading a rebrand or brand transformation at a B2B technology, SaaS, or enterprise software companyPortfolio that shows both strategic thinking and executional range: brand systems, campaign creative, digital, and contentExperience managing distributed or fully remote creative teams across time zonesTrack record of building creative functions at scale: hiring, process‑setting, vendor managementSkillsExpert in Figma and Adobe Creative Cloud; fluent in the broader design toolchain (motion, video, web)Hands‑on experience integrating AI tools into creative workflows — not just awareness of themStrong written communication: able to write a creative brief, a brand voice guide, and an exec summary with equal clarityComfortable presenting work at board level and influencing without authority across Product, Sales, and EngineeringMindsetA systems thinker who also sweats the details — you can zoom out to brand architecture and zoom in to kerningGenuinely curious about AI and what it means for how brands communicate,



not just for how creative teams workComfortable with ambiguity; energized by a blank canvas more than daunted by itStrong point of view — you know what good looks like and can defend it — but ego‑light enough to take feedback and build collaborativelyNice to HaveExperience at a voice AI, conversational AI, or contact center technology companyBackground in or strong exposure to enterprise CX, contact center, or fintech/hospitality verticalsMotion design or video direction experienceExperience with analyst relations creative (Gartner, Forrester, IDC briefings)CompensationWe provide a competitive salary range for this role—$220,000 – $255,000 base salary plus an annual bonus—depending on level and experience. This range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long‑term success.BenefitsParticipation in the company’s employee share options plan100% of single employee and 70% of dependent for medical, dental & visionLife insuranceStandard and long‑term disabilityOpportunity to contribute to the company’s 401(k) planFlexible PTO policy + 11 designated company holidaysAnnual learning and development allowanceOne‑off WFH allowance when you join, along with perks such as noise‑cancelling headphones or a comfortable desk chair to boost comfort and focusEnhanced parental leaveCompany‑funded fertility and family‑forming programmesMenopause care programme with MavenOur Core Values AreOnly the bestWe expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.OwnershipWe care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.Relentlessly improveWe demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.Bias for actionOur world moves quickly and so do we. We take calculated risks and we deliver impact fast.Disagree and commitWe are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.Build for peopleWe want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.At PolyAI, we take great pride in our values – they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.PolyAI is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive setting for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.#J-18808-Ljbffr

📌 Creative Director (Toronto)
🏢 DesignX Community
📍 Toronto