Title: Senior Product Manager, Onboarding As a member of the onboarding product team, you will help to play a key role in the end-to-end onboarding journeys of products across all platforms . Leveraging your ability to organize and motivate teams, you will closely work with other Product managers both internal and external to the team, Business Lines, Software Developers, Designers and Control Functions to translate the customer journey directives into actionable backlog deliverables and follow through to completion. Champion a customer ‑ focused culture that deepens client relationships and leverages broader Bank capabilities, systems, and insights.

Lead problem discovery to understand customer needs, pain points, and journey friction, informed by data, user research, and industry best practices. Define customer and business value by establishing objectives and key results (OKRs), and communicate the value proposition through explicit, data ‑ driven materials. Work with Analytics to track, analyze, and act on key performance indicators (e.g., funnel performance, activation, and engagement).

Collect and synthesize internal and external data to inform product decisions, establish baselines, and measure impact. Participate directly in customer interviews and usability testing to validate problems, test ideas, and refine features and designs. and actively participate in sprint planning, reviews, and day ‑ to ‑ day agile ceremonies. Work closely with scrum teams to clarify requirements, unblock decisions, and support effective delivery.





Build strong relationships with business and control ‑ function stakeholders to ensure requirements are translated into compliant, intuitive customer journeys; Apply the Bank’s risk appetite and risk culture in day ‑ to ‑ day product decisions. Operate in alignment with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, ensuring appropriate controls to manage operational, compliance, AML/ATF/sanctions, and conduct risk. Contribute to a high ‑ performance, inclusive, and collaborative team environment You have 5+ years of experience executing on complex product rollouts in both customer facing and employee facing products/technology You have managed a technology product or a digital journey end-to-end, from inception to delivery You are knowledgeable about multiple functional areas such as Management Consulting, Product Management, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance You are a master of identifying and solving ambiguous problems to drive customer and business value It would be a bonus if you have experience in the financial industry Engineering, Computer Science or Business degrees considered an asset Diversity, Equity,



Inclusion & Allyship-We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.

We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Upskillingthrough online courses, cross-functional development opportunities, and tuition assistance.

Competitive

Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Community

Engagement - no matter where you choose towork from;

we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here .

We thank all applicants for their interest in a career at Scotiabank;

📌 Senior Head of Product (Toronto)
🏢 Scotiabank
📍 Toronto