Zurich Canada is looking for an Office Experience Manager to lead and elevate the workplace experience across our Canadian offices. Reporting to the SVP, Chief Transformation Officer, the role involves leading a national team and partnering with Real Estate, Facilities, IT, and business leaders to deliver a high-quality, safe, and engaging workplace environment while supporting strategic real estate initiatives and operational excellence.Hybrid work model requires three days per week of in-person presence in the office or market‑facing engagements.What you will doRole Scope and LeadershipLead and manage a national teamAct as the primary on‑site point of contact for employees, guests, and vendors in Toronto and provide virtual support for other locations, focusing on employee experience and service quality.Workplace Operations And Employee ExperienceOwn day‑to‑day delivery of workplace “soft services” (reception, mailroom, concierge type services), including ticket management, issue resolution, and continuous service improvement.Conduct regular workplace walkthroughs and assessments to ensure offices are protected, clean, well‑organized, and welcoming.Provide hands‑on support for employees and visitors on assigned floors and locations.Strategic Real Estate and ProjectsSupport Zurich Canada’s strategic real estate initiatives, including office moves, expansions, consolidations, refurbishments, and fit‑outs, in close partnership with Real Estate, Facilities, and IT.Contribute to project planning, coordination, and execution activities, including vendor coordination, readiness planning, and employee transition support.Health, Safety,



and ComplianceOwn day‑to‑day operational employee health & safety management within the workplace, ensuring compliance with Zurich policies and applicable regulatory requirements.Proactively identify safety risks and hazards, implement mitigation actions, and promote a strong safety culture across all sites.Ensure good housekeeping standards and adherence to all safety procedures.Financials, Vendors, and Performance ManagementSupport budget planning, financial analysis, reporting, purchasing, and vendor management related to workplace services.Assist with creating and dispatching work requests to technical teams and external service providers, tracking issues through to resolution.Support data collection, analysis, and reporting to measure performance against KPIs and service level expectations.What you bring to the tableRequired8+ years relevant experience in hospitality, facilities/property management, workplace operations, or commercial real estate.Strong customer service mindset with a passion for creating positive employee experiences.Ability to manage multiple priorities and deliver results in a fast‑paced, operational environment.PreferredHighly collaborative, with strong interpersonal skills and a track record of excellent internal and external stakeholder management.Excellent written and verbal communication skills.Strong organizational, process management, and problem‑solving capabilities.CompensationAt Zurich Canada, we are committed to pay equity. The salary range for this position is $120,000 - $140,000, reflective of the role across Canada and may vary based on location, responsibilities, and qualifications. Starting salaries may exceed this range based on skills and experience.#J-18808-Ljbffr

📌 Avp, Office Experience Manager - C$120,000 - C$140,000 A Year (Toronto)
🏢 Zurich Canada
📍 Toronto