Drive exceptional customer experiences with Intellijoint Surgical as a Customer Service Manager. This full-time in-office role requires leading a high-performing team and optimizing customer support processes.
As a frontline leader, you will collaborate closely with sales and various HQ departments. This role demands excellent communication, solid leadership, and a commitment to service quality. You'll ensure timely and accurate support for both customers and the sales organization, effectively managing requests and feedback across cross-functional teams.
Key Responsibilities:
• Lead the Customer Service team, setting weekly priorities
• Collaborate with Sales leadership to ensure service standards
• Advocate for customer needs,



communicating feedback to teams
• Oversee quotes, contracts, and order-related support
• Manage onboarding of independent sales representatives
Requirements:
• Bachelor’s degree in business or related field
• 5–10 years’ customer service or commercial operations experience
• Hands-on experience in people leadership
• Proficiency in Salesforce and NetSuite
• Strong communication and organizational skills
Leverage your leadership skills to enhance customer service at Intellijoint Surgical.
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📌 Customer Service Manager at Intellijoint Surgical (Kitchener)
🏢 Intellijoint Surgical
📍 Kitchener