1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.

We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Specialty Health

Network is hiring a dynamic Senior Program Manager who will lead a team to deliver patient support programs for specialty drug therapies. This team delivers superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders. You are responsible for the successful performance of patient support programs.

You provide leadership for all staff responsible for program deliverables including key performance metrics and customer service excellence. As the key account and relationship manager, you foster strong partnerships with clients, provide business insights and develop and implement strategic goals to grow the business. Foster a culture of growth and inclusion within your team Provide senior leadership on key client accounts Establish performance standards and monitor achievement Lead the strategic planning process to evolve and grow the business Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.





Seven to ten years account management experience and/or previous pharmaceutical brand management experience or equivalent Proven customer relationship and/or account management skills with direct client interaction Strong financial acumen and hands on budget management experience Knowledge of provincial drug reimbursement programs and third party drug coverage issues and bilingualism are assets Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co‑workers, customers and community.

Full time Temporary with Perks (Fixed Term) recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #

📌 Senior Manager, Asset Management Planning and Performance (Mississauga)
🏢 Shoppers Drug Mart
📍 Mississauga