Join Ingram Micro as a Senior Manager to lead AI-Enabled Platform Support. Transform vendor experiences and operational processes within the Xvantage ecosystem. This key role at Ingram Micro is focused on evolving support methodologies for Xvantage.

You will be instrumental in shifting from traditional reactive support to an AI-driven, self-service model. Collaborating with product and engineering teams, your mission is to enhance platform reliability and operational effectiveness while managing vendor relationships effectively. Key Responsibilities:

- Transform reactive support into AI-driven proactive services
- Collaborate with product and engineering for platform improvements
- Develop and implement KCS operating model
- Enhance vendor onboarding and operational readiness
- Oversee API integrations and catalog management Requirements:
- Bachelor’s degree in Computer Science or similar
- 10+ years in digital platform support experience
- 5–7+ years managing teams across regions
- Expertise with APIs, XML, and integration frameworks
- Successful history of support process transformation Lead support innovation at Ingram Micro, enhancing vendor and partner integration experiences.

📌 Senior Manager for Digital Platform Support (Mississauga)
🏢 Ingram Micro
📍 Mississauga