Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Aviva

Canada , we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; Our Global Corporate & Specialty (GCS) business unit has an exciting opportunity for a Senior Manager, Plans & Programs based in the Western region.

The Senior

Manager, is responsible for the profitable growth, underwriting quality, and performance of the Plans & Programs portfolio across Western Canada. Combining deep technical expertise with strong commercial acumen, the Senior Manager serves as a trusted advisor to brokers, clients, and colleagues, while coaching and developing underwriting talent and contributing to the continued success of the Programs business. Manage the profitability, growth, retention, and underwriting performance of assigned Programs and Portfolio Solutions business.

Ensure underwriting quality, service standards, and portfolio management practices align with corporate objectives, underwriting guidelines, and delegated authorities. Monitor portfolio performance, including premium growth, rate adequacy, loss ratios, retention, and profitability metrics. Provide technical oversight and guidance on complex underwriting opportunities, referrals, manuscript wordings, and coverage solutions.

Analyze market trends, emerging risks, and portfolio results to identify opportunities and recommend actions to improve business performance. Oversee underwriting audits, quality reviews, and remediation activities as required. Support underwriting consistency and governance through effective application of policies, procedures,



and risk management practices Establish performance expectations, annual goals, and development plans that support employee growth and business needs.

Support recruitment, onboarding, succession planning, and talent management activities. Deliver technical training and identify development opportunities to enhance underwriting capability across the team. Act as a trusted technical resource and escalation point for underwriting staff.

Business

Development & Relationship Management Maintain a robust pipeline of new business opportunities while supporting the growth of existing Programs and Portfolios. Promptly address and resolve broker and client issues to support long-term partnership success.

Business

Planning & Operational Effectiveness Contribute portfolio insights and market intelligence to support business planning activities. Monitor and report on monthly and annual portfolio performance, identifying variances and recommending corrective actions where required. Support budget planning and forecasting activities for assigned portfolios.

Identify and implement process improvements to enhance operational efficiency, service delivery, and underwriting effectiveness. Collaboration & Risk Management Promote a strong risk management culture and ensure compliance with underwriting authorities, governance standards, and regulatory requirements.



Monitor portfolio risk exposures and support strategies to improve underwriting results and mitigate emerging risks.

Partner with Claims, Actuarial, Risk Engineering, CTU, and other stakeholders to ensure sound underwriting and portfolio management decisions. 8-10 years of commercial Property & Casualty underwriting experience.

Experience managing Programs, Portfolio Solutions, MGA, Delegated Authority, or Specialty business. Strong understanding of underwriting principles, portfolio management, pricing, coverage analysis, and risk selection. Proven ability to manage profitable books of business and achieve growth objectives.

Strong broker relationship management and business development skills. Demonstrated ability to manage competing priorities in a dynamic and fast-paced setting. FCIP, CPCU, CRM, or other professional designation considered an asset.

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Competitive vacation package with the option to purchase 5 extra days off per year.

Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. Corporate wellness programs to support our employees’ physical and mental health. Hybrid flexible work model.

Aviva

Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva

Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment.

📌 Senior Manager, Plans & Programs_Western Canada (Vancouver)
🏢 Aviva Canada
📍 Vancouver