MEMBER SERVICES SPECIALIST (DC AND DB PENSION BENEFITS)

Work that evolves with you and with our members

At CSS Pension Plan, we've been helping Canadians build financial security since 1939. Today, we serve more than 58,000 members and over 300 employers across Canada and manage more than $5 billion in pension assets.

We're looking for a Member Services Specialist to join our Member Experience team.

In this role, you'll help members through important moments in their pension journey by providing accurate information, completing pension transactions, and delivering exceptional service.

If you enjoy helping people, take pride in accuracy, and thrive in a structured and professional environment, we'd like to hear from you.

What you will do

- Administer pension transactions including transfers, withdrawals, death benefit payments, pension starts, and banking updates
- Maintain accurate member records and ensure compliance with CSS rules, policies, and applicable legislation
- Respond to member inquiries by phone, email, and other channels with clear and accurate information
- Support members in accessing and using CSS digital tools, including the myCSSPEN member portal
- Refer members to Retirement and Pension Advisors or other internal specialists when appropriate
- Support year-end activities, including T4A processing and reporting
- Maintain records and documentation in accordance with established standards
- Contribute to compliance, reporting, and process improvement activities
- Work collaboratively within a shared service model, supporting colleagues across the Member Experience team
- Provide support for employer-related activities as required

Who you are





You are someone who:

- Enjoys helping people and delivering excellent service
- Communicates clearly and professionally
- Works effectively in a structured and regulated environment
- Is organized, dependable, and accountable
- Is comfortable learning and working with digital tools and systems
- Values teamwork, respect, and continuous learning

What you bring

- Post-secondary diploma or degree in finance, accounting, business administration, or a related field
- Strong communication and interpersonal skills
- Strong organizational and time-management skills
- Sound judgment and attention to detail
- Commitment to providing high-quality member service

What will set you apart

- Experience in pension, benefits, or financial services administration
- Experience in customer or member service environments
- Ability to explain technical information in a simple and understandable manner
- Pension Plan Administration Certificate (PPAC), or willingness to pursue the designation

A combination of equivalent education, training, and experience may be considered.

What to expect

You'll participate in a structured onboarding program designed to build your knowledge of pensions, CSS systems, and member service processes.





This role is well suited to someone looking to build or further develop a career in pensions, benefits administration, financial services, or member service. While the position offers opportunities for growth and development, its primary focus is delivering exceptional member service and administering pension processes accurately and efficiently.

As CSS continues its digital and service evolution, you'll ha ve opportunities to contribute ideas for improving processes, enhancing member experiences, and supporting continuous improvement initiatives.

Why CSS?

We offer:

- Competitive compensation, with a hiring range of $60,000 to $65,000, depending on experience and qualifications
- In addition to regular compensation, participation in a variable compensation program
- A comprehensive perks package, including a personal/healthcare spending account
- Participation in the CSS Pension Plan
- Flexible work-life balance options
- Paid flex time and volunteer time
- Professional development and learning opportunities
- A collaborative, inclusive, and supportive workplace
- Meaningful work that helps Canadians build financial security

Location

This position is based in Saskatoon, Saskatchewan.

In limited circumstances, a remote or hybrid arrangement may be considered for Saskatchewan residents.

Competition closes: August 14, 2026

CSS collects applicant information and maintains it in accordance with the CSS Privacy Policy. Successful candidates will be required to complete a criminal record check.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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📌 Member Services Specialists (DB and DC pension specialist) (Saskatoon)
🏢 CSS Pension Plan (Co-operative Superannuation Society)
📍 Saskatoon