McCrum’s Office Furnishings

Position

Senior Lead Hand

Division

Logistics

Reports to

Delivery & Installation Manager

Summary

McCrum’s Senior Lead Hand is the most experience leader indeliver and Installation team and is responsible for ensuring projects areinstalled safely, efficiently and to company quality standards. The Senior leaddelivers the ultimate client experience through strong leadership, coaching andtraining of Installers and technical guidance to lead hands and Installerswhile serving as the primary field resource for complex installations,training, quality control, and problem-solving. This position directs largeteams of installers for installations to ensure timely completion, high qualityof service and cost-effective management of labour and installation resources.This position represents McCrum’s and as a liaison to employees on the project.The Senior Lead Hand functions and works under the direction of, and mayrepresent, the Project Manager on projects.

Key Tasks and Responsibilities

- Lead and oversee complex furniture and interior installationprojects
- Coach Mentor, and develop Lead hands and installers, throughhands-on training and field support.
- Accountable as site representative, to resolve projectissues with client, provide quality assurance and deliver exceptional customerservice
- Act as Liaison between field crews, operations, projectmanagement, and clients as required.
- Ensure Installations meet manufacturer specification,company standards and client expectations.
- Conduct site visits, quality expectations, field assessmentsto identify deficiencies and corrective actions.




- Assist troubleshooting installation challenges, productissues, and site conditions.
- Support workforce planning by providing feedback on employeeperformance, training needs, and skill development.
- Effective communication with client to describe work plan,respond to inquiries and concerns as well as advise if any difficulties arise
- Monitor workmanship productivity, professionalism, customerservice standards across installation teams
- Assist in the development and continuous improvement ofinstallation procedures, training materials, and best practices.
- Provide supervision for employees with consultation andapproval of D&I; Manager or Operations Manager
- Complete all required paperwork related to installation lifecycle

Delivery & Installation

- Work with lead installers to achieve high qualityinstallation following manufacturers’ specifications and blueprints, loadingand unloading and site cleanup
- Ensure lead hands resolve minor repairs on site as necessary
- Maintain detailed and complete administrative records ofinstallation project work
- Mentor Lead hands in communicating and documenting projectstatus, problems and punch-list to dispatch, sales personnel and sales support,and to project management personnel as needed

Health & Safety





- Oversee leads and installers follow all applicable Health& Safety policies
- Ensure leads work area is kept tidy and transparent of debris
- Monitor effective use of tools, lifting, no horseplay,etc.
- Provide guidance and the appropriate forms in the event of aworkplace injury in support of the health and safety administrator

Qualifications

- Extensive experience in commercial furniture or similar workof interior installations.
- Strong leadership, coaching, and communication skills.
- Excellent verbal and written skills to mentor and motivateteam, as well as to maintain accuracy and quality of company standards
- Advanced knowledge and working experience of installationmethods, site coordination, material handling, and quality control. In asimilar industry transferrable to this position
- A commitment to excellence in maintaining accuracy,attention to detail and meeting established deadlines
- Ability to maintain a high level of professionalism at alltimes in order to maintain customer confidence while effectively dealing withcomplex issues
- The ability to solve practical problems and deal with avariety of variables in situations where only limited standardization exists.
- Ability to read installation drawings, manufacturerspecifications, and project documentation.
- Solid knowledge of the use of hand tools required
- A valid Class 5 Alberta Driver’s License is required
- The ability to lift and manipulate heavy objects (in excessof 40lbs) in tight or awkward spaces is required
- Previous experience in a leadership role is an asset

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📌 Senior Lead Hand Installer (Office Furniture) (Calgary)
🏢 McCrum's Office Furnishings
📍 Calgary