Mark Motors Group prides itself on being Ottawa’s premier leader in luxury automotive sales and service. Join our Audi City Lansdowne team and contribute to one of Canada’s top-performing Audi dealerships. As a Product Specialist, you’ll help deliver exceptional customer experiences while showcasing the best of Audi innovation. Grow your career with a team committed to excellence and development.

Responsibilities

- Present and sell dealership products and services to existing and prospective clients, delivering a premium automotive sales experience.
- Follow up on new leads and referrals generated through field activity, marketing initiatives, and customer inquiries.
- Prepare professional sales presentations, proposals, and pricing summaries tailored to client needs.
- Provide clients with test drives and comprehensive vehicle walk‑throughs, demonstrating features, technology, and vehicle benefits.
- Maintain up‑to‑date knowledge of manufacturer programs, incentives, and promotions currently being offered.
- Participate in marketing and promotional events including vehicle launches, trade shows, NAC events, and networking opportunities to generate leads and enhance brand presence.

Vehicle Delivery & Quality Assurance

- Inspect vehicles prior to delivery to ensure cleanliness, functionality, and readiness for customer handover.
- Provide a thorough and skilled vehicle delivery, ensuring clients understand ownership features, warranties, and next steps.





Deal Structuring & Internal Collaboration

- Review and understand all deal components, including cash, finance, and lease agreements.

Client Follow‑Up & Relationship Management

- Maintain consistent communication with clients throughout the sales process, from initial contact through delivery and post‑delivery follow‑up.

Training, Compliance & Performance Standards

- Complete all mandatory training requirements as established by the manufacturer and Mark Motors Group.
- Maintain required Customer Satisfaction Index (SSI) levels as defined by the manufacturer and dealership standards.

Qualifications

- Post‑secondary education in Business, Marketing, or a related field is considered an asset.
- 1–2 years of experience in customer service or sales, preferably within the automotive industry.
- Demonstrated ability to work flexible schedules, including evenings and weekends, as business needs require.
- Valid driver's license with a clean driving record/driver's abstract.
- Insurance that covers health, dental, and medical. Benefits start 3 months after your first day.
- Disability insurance.
- Employee assistance program for you and your family.
- Free on‑site employee parking.
- Career growth opportunities.
- Employee discounts on products and services.

Vacancy Status: We are seeking to add an additional team member to start immediately in order to support our upcoming busy season.

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📌 Product Specialist - Audi City (Ottawa)
🏢 Plaza Kia
📍 Ottawa