Talent Operations Specialist – Senior Associate Location: Toronto Other locations: Primary Location Only Date: Jan 31, 2026 Requisition ID: Opportunity The Canadian Talent Enablement team is seeking a Talent Operations Specialist to join the Canada Talent Operations team. The Talent Operations Specialist provides personalized responses to employees for talent processes such as Departures and Leave of Absences. The Talent Operations Specialist will also address employee needs that go above support offered by the third‑party talent transaction service provider. This role involves significant interaction with employees, Talent team members, other internal stakeholders such as payroll, and third‑party services provider. The responsibilities include performing talent operational tasks, reporting, coordinating major talent programs, and other HR processes to support Talent Operations, the Talent Consultant team, Employee Relations COE and other talent team stakeholders. The incumbent will possess deep understanding of business needs, ensure successful implementation of key, high‑touch people processes and initiatives, and focus on delivering exceptional client service. Your Key Responsibilities Conduct employee consultations providing advice and guidance related to processes such as Leave of Absences (LOA), Return from Leave (RFL), Work Arrangement (FWA) and Education Leaves, and support parts of the departure process by collaborating with employees, Employee Relations COE, managers, and stakeholders to ensure a smooth offboarding experience. Tasks include reviewing and approving documents related to departures and reviewing exit survey data for trends.



Collaborate with the Talent Consultant team and various stakeholders to manage and execute major talent programs – such as year end activities, campus onboarding/offboarding, vacation administration, and study leave. Support employee requests related to Immigration and Work Permits, coordinating with EY Law and managing approvals with the business as needed. Execute operational activities including components of employee life‑cycle transaction requests, monitoring a shared inbox and providing recommendations for continuous improvement. Act as first escalation point for case management, monitoring status of cases provided by third‑party transactional support, managing complex/sensitive employee scenarios and resolving escalations. Collect and structure data from multiple sources to produce reports, providing analysis and recommendations for moderately complex issues. Contribute to process improvement initiatives within the Talent Enablement team, leveraging technology to enhance efficiency. Advise peers and share best practices. Deliver portions of new employee orientation and presentations. Lead or participate in assigned special projects. Skills and Attributes for Success Experience and understanding of employment legislation. Ability to prioritize and organize a high volume of work and competing priorities. Demonstrate initiative and ability to seek out answers to questions and problems.



Operate effectively and independently in a recent environment; use good judgement and experience to support decision‑making. Extremely trustworthy and capable of handling highly sensitive and confidential information. Strong attention to detail. Strong customer focus, communication and listening skills. Strong business acumen; understands the professional service industry. Ability to provide continuous improvement recommendations focusing on improving the employee experience. What We Look For A Bachelor's degree or a certificate in Human Resources (or a related field). Equivalent experience will also be considered. Minimum 3 years experience executing Human Resources programs and processes. Experience with HRMS system(s) that support HR processes throughout the employee lifecycle (SuccessFactors is an asset). Strong skills in Excel and PowerPoint. Ability to effectively learn and embrace new technologies and techniques. Experience with ServiceNow is considered an asset. Professional competency in English is required. Bilingualism in French and English is an asset. What We Offer Support and coaching from some of the most engaging colleagues in the industry. Learning opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that’s right for you. Salary Toronto: $65,600 to $98,400 London/Waterloo/Ottawa: $65,600 to $98,400 Victoria: $65,600 to $98,400 Are you ready to shape your future with confidence? Apply today. To help create the best experience during the recruitment process, please describe any accommodations you may need. #J-18808-Ljbffr

📌 Talent Operations Specialist - Senior Associate - C$65,600 - C$98,400 A Year (Toronto)
🏢 Ernst & Young Advisory Services Sdn Bhd
📍 Toronto