Lead AI transformation in support at Ingram Micro as a Senior Principal Product Manager. Define and execute strategies in Unified Support on a global scale. As a key figure in Ingram Micro's AI initiatives, you will leverage your extensive knowledge of enterprise SaaS and customer experience platforms.

This role requires a strategic thinker who can marry AI efficiency with exceptional user experiences, shaping a current foundation for global support operations. Collaborate across departments to implement state-of-the-art support solutions. Key Responsibilities:

- Lead and define Unified Support's global product strategy
- Drive initiatives for AI transformation in support
- Automate and orchestrate workflows across operations
- Work closely with Engineering and AI/ML teams
- Build cohesive support experiences for diverse users Requirements:
- Bachelor’s degree in computer science or Engineering
- At least 8 years in Product Management
- Experience in AI-driven support initiatives
- Familiarity with major support platforms like Salesforce
- Strong stakeholder management capabilities Advance AI-enabled support experiences through powerful product leadership at Ingram Micro.

📌 Senior Product Leader for AI Support Strategy (Mississauga)
🏢 Ingram Micro
📍 Mississauga