Enhance telephony systems as a Network Analyst with the University of Guelph in Guelph, Ontario. Contribute to call distribution solutions, client assessments, and collaboration technologies.In this pivotal role, you will report to the Manager of Network Infrastructure and be part of a dedicated team delivering high-quality support for telephony environments. Your proficiency with Cisco collaboration products is essential,



as you will also evaluate performance and capacity while providing recommendations for improvements and modifications.Key Responsibilities:- Assess client needs for telephony network solutions- Develop custom scripts for UCCX processing systems- Monitor telephony system interactions and alarm circuits- Conduct training sessions and create procedural documents- Provide second-level support for escalated telephony issuesRequirements:- University degree in computer science or related field- 5-7 years experience in a similar role- Proficient in Cisco collaboration products and troubleshooting- Excellent communication and documentation skills- Solid customer service orientationDrive improvements in telecommunication solutions and support the University of Guelph's mission through collaboration and expertise.#J-18808-Ljbffr

📌 Analyst Iii, Networking (Collaboration/Voice) (Oshawa)
🏢 University of Guelph
📍 Oshawa