Elevate customer experiences with OLG as a Senior Project Manager in Customer Care Enablement. Drive operational readiness, strategic initiatives, and change management effectively. In this senior role, you will report to the Director of Performance Enablement and oversee the execution of operational readiness plans.

Your expertise in project management and cross-functional collaboration will play a key role in delivering successful technology launches and process advancements. You'll act as a trusted advisor by providing operational insights and solid program management for improved customer interactions. Key Responsibilities:

- Lead operational readiness development and execution plans
- Collaborate with stakeholders to ensure effective communication




- Manage end-to-end project delivery for customer initiatives
- Serve as primary contact during launches and key events
- Track project performance and report updates to leadership Requirements:
- Bachelor’s degree in relevant fields
- Minimum 3 years in project management or operations
- Experience with change management and large-scale implementations
- Familiarity with regulated environments is an asset
- Solid organizational skills and attention to detail Leverage your project management expertise to innovate and enhance customer care at OLG.

📌 Senior Project Manager, Customer Care Enablement (Sault Ste. Marie)
🏢 Socket.dev
📍 Sault Ste. Marie