Lead the Service team at D-Wave, a pioneer in quantum computing. Drive excellence in service delivery, maintenance, and system reliability while ensuring outstanding customer experiences.
D-Wave is in search of an experienced Service Manager to manage its Hardware Engineering Department’s Service team. This role focuses on overseeing final integration, field installations, and continuous improvements for quantum computing systems.

You'll collaborate with cross-functional teams to enhance service strategy and monitor system performance.

Key Responsibilities:
Lead and develop Service Engineers and Specialists
Oversee system monitoring, servicing, and maintenance
Develop and administer Service policies and procedures




Manage relationships with customers and service partners
Ensure timely resolution of technical issues

Requirements:
Bachelor’s in Mechanical Engineering or related field
10+ years in electro-mechanical systems support
Proven leadership in technical team management
Robust problem-solving and communication skills
Experience in operational process development

Harness your expertise in managing complex systems at D-Wave to deliver exceptional service and operational excellence.
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📌 Service Manager At D Wave Quantum Burnaby
🏢 D-Wave
📍 Burnaby